Clinical and Patient Services
Patient Service Coordinator
Address: 1550 W Mcewen Dr, Franklin, TN 37067, United States of America
Job ID: R0218857
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
PURPOSE AND SCOPE:
Performs applicable general pharmacy technician duties and assists with filling prescriptions. Contributes to the provision of quality
pharmacy services to dialysis and other patients in accordance with state pharmacy regulations and Fresenius Medical Care Pharmacy policies and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
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Under Pharmacist guidance and per company policies and procedures, assists with dispensing of products and performs general pharmacy technician duties as follows:
Monitor the drug file in the software application and prepare prescriptions for central fill
Prepares prescription through data entry for Pharmacist verification
Assist the shipping department with packaging, distribution, and tracking of patient orders
Creates and updates patient’s health and demographic information in system
Enter patient, medical, or prescription order data into the patient information system
Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state, and federal laws and regulations
Assist with various projects as assigned by supervisor
Other duties as assigned
Additional responsibilities may include a focus on one or more departments or locations.
See applicable addendum for department or location-specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
· The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION:
· High School Diploma required
· Registered or ability to be registered as a Pharmacy Technician in applicable state
EXPERIENCE AND REQUIRED SKILLS:
· 1-year related experience
· Understanding of medical terminology and calculations is desirable
· Strong attention to detail
· Self-motivated with a strong work ethic
· Professionalism
· Proficient in Microsoft 365 products and computer operation
· Oral and written communication skills.
ACKNOWLEDGEMENT:
I acknowledge that I have read and accepted this job description. I understand what is expected of me in this position, and I am able to perform the essential functions as outlined with or without reasonable accommodation. Furthermore, I understand that the duties and responsibilities listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. If I have any questions about duties and responsibilities not specified in this job description that I am asked to perform, I should discuss them with my immediate supervisor or my Human Resources representative.
ADDENDUM:
FRx Clinical Team
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Reviews patient medication data and prepares documentation for medication history
· Initiates medication history including obtaining and documenting patients' medication information for pharmacist review
· Reviews and prepares documentation for medication therapy management for pharmacist review
· Identifies medication access issues and assists with enrollment in patient assistance programs
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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