Patient Service Associate

Billing
 Ensure daily posting, claim receipts posting and update receipt in a timely manner.
 Ensure billing for each patient (various fees including treatment, admin/service fees, ad hoc
charges like lab test) is completed after each treatment daily.
 Ensure timely collection from patient for treatments and services rendered.
 Follow up and update any long term and short-term funding bodies and notify both internal
and external customer in a timely manner.
 Assist relevant Account Receivables (AR) personnel to notify or update patients and work out
payment arrangements with the patients or payor for any delinquent accounts.
Registration for any new patients
 Inform new patients or designated care-givers the necessary details (e.g location of clinic
and how to get there, HD slot allocated to patient, price per treatment and relevant
documents clinical or non-clinical to bring for registration or subsequent dialysis sessions).
Financial Counselling of new or existing patients
 Perform Finance Counselling or re-counselling (if any changes to funding or insurance/
Medisave) and ensure all required documents are collected and submitted on a timely basis.
 Assist patient to check their Medisave balance and their insurance scheme.
 Verify patient Medisave Authorization form and relevant insurance forms and obtains preauthorization
when required.
Cash Collections & Cash Management
 Ensure accurate and prompt calculation and collection for treatments and services fees
rendered at all times.
 Ensure daily collections and entries are reconciled and tallied correctly.
 In charge of petty cash issuing and reimbursement and to ensure accurate record of all petty
cash transaction.
 Banking of cash on a weekly basis or when cash collected reached S$1,000 (whichever
comes first).
Private & Confidential
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Claim Submission
 Prepare Medisave / Medishield summary, NKF/MSW & CSC tax invoices monthly.
 E-submission of the following in accordance to local guidelines:
 Medisave and Medshield
 VWO related submission: National Kidney Foundation (NKF)/ Kidney Dialysis Foundation
(KDF), Tzu Chi Foundation (TCF) where applicable
 Civil Service Card (CSC)
 Ensure tax invoices for funding under the support of hospital Medical Social Work (MSW) are
posted to respective hospitals timely.
 Monitor and follow up to ensure claim submitted are reimbursed to the company.
 Liaise with Finance for issuing of cheque to patient monthly.
Stocks related Duties:
 In charge of placing orders for the purchase of clinical consumables and to follow up with the
suppliers accordingly.
 Coordinate with stock in-charge on stock count and weekly order in Clinic Manager
 Responsible for ensuring timeliness and accuracy of monthly inventory stock closing
Reports:
 Update center movement chart on patient’s status weekly and submit to relevant personnel
in HQ on a weekly basis.
 Ensure timeliness, accuracy in the updating of daily end-day report and to submit it monthly.
Customer Service and Admin Related Duties
 Answer phone call within 3 rings; rendering frontline support services to provide relevant and
accurate information to the callers, or to forward the call to the appropriate person,
 Provide other ad-hoc frontline support for patient or care-givers including but not limited to
assisting in booking for transport, etc
 Assisting Nurse Manager/ Assistant Nurse Manager to coordinate all aspects of patient’s
appointment booking and help to escalate the enquires on holiday dialysis when
necessary.
 In charge of ensuring patients’ particulars are updated at all times.
 Ensure email is checked and answered timely.
 Collect and sorts all mail and routes appropriately from post box daily
 Assist the Operations team with clerical work as requested.
Professional Development of Self
 Assume responsibility for own competence by demonstrating willingness to improve and
develop oneself.
 Participate in ad-hoc training program to gain current knowledge of development for scope of
work.
 Maintain a professional image among colleagues, patients and public.
 Comply with required dress code
Private & Confidential