Finance and Accounting Services

OTC Subject Matter Expert - EMEA

Address: Bonifacio Global City, Manila, NCR, Philippines

Job ID: R0187124

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Job Description

We are looking for an Order to Cash Subject Matter Expert to support our EMEA region. This position will be working as part of the Global Order to Cash Organization and will report to the Global Order to Cash Director.

Responsibilities:

  • Operations Support: Identify and highlight opportunity and success areas in OTC Processes through data analysis, performance and operational reporting

  • Transformation & Continuous Improvement: Drive process improvement and efficiency through timely consolidation and accurate reporting of key initiatives across the global team

  • Project Management: Support the OTC director in implementation of strategic initiatives/decisions and ensure consistent project plans are aligned with schedule, cost, resource and quality guidelines

  • Client Data Protection: Drive overall compliance with CDP Policies

  • Strategic Decision: Contribute (as member of the leadership team) in the overall management and development of the O2C Tower, including the successful achievement of its goals and objectives

Qualifications:

  • Background of End to End Order to Cash Process

  • Excellent verbal & communication skills

  • Determination to respond to tight deadlines.

  • Naturally driven to work with confidence in a complex business environment.

  • Excellent organisational skills, attention to detail (including the necessary paperwork) and ability to handle multiple tasks simultaneously

  • Ability to prioritize tasks, work under pressure, maintain clear focus and see action through to delivery

  • Inquisitive, pro-active and precise with strong credibility

  • Excellent time management skills

  • Strong supervisor and leadership skills

  • Service oriented professional who is able to build relationships across cultural boundaries.

  • Strong knowledge in MS Office Application specifically on Excel and Power Point and preferably with experience in Power BI

  • Experience in project management is preferred

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

Watch what empowers us.

Watch what empowers us.

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