Finance and Accounting Services
OTC Collections Supervisor
Address: 14 Floor W 5th Building, 5th Avenue and 32nd Street, Bonifacio Global City, Taguig City, NCR 1635, Philippines
Job ID: R0213621
Finance and Accounting Services
Address: 14 Floor W 5th Building, 5th Avenue and 32nd Street, Bonifacio Global City, Taguig City, NCR 1635, Philippines
Job ID: R0213621
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
This role is responsible for the delivery of work of a certain cluster or sub-team under the Order to Cash (O2C) function within the established policy and agreed service level. The cluster or sub-team can be a group of countries/entities &/or sub- processes under O2C. The Supervisor will be working under the direction of the O2C Manager.
Responsibilities:
Oversee and review O2C accounting functions such as but not limited to transactional accounting, cash application process, bank reconciliation and reporting.
Supervises the day-to-day work of the assigned cluster/sub-team. Ensures quality completion of all deliverables as per agreed service levels.
Provide support in O2C operations (including review & approval) particularly for more complex transactions or as back up, or during handover/stabilization of newly migrated entities.
Proactive involvement in determining improvement areas and work with Tower Lead to provide the necessary supervision/leadership to assigned projects/initiatives which may include: migration, continuous process improvement & other quality initiatives.
Ensure that assigned projects/initiatives are completed on time with quality results.
Identify, rectify, follow up and resolve issues and define action plans to address root cause.
Act as first point of escalation on issues of assigned cluster/sub-team. Lead the issue resolution process and escalate to Tower Lead as needed. Ensure timely and quality resolution of issues.
Lead the timely reporting and review of KPIs for the assigned cluster/sub-team. Lead in identifying & addressing identified gaps versus KPI targets.
Develop a high-performing team. Provide the necessary guidance, support, coaching and training to team members.
Contribute (as member of the leadership team) in the overall management and development of the O2C Tower, including the successful achievement of its goals and objectives.
Qualifications:
Graduate of Finance or Business related bachelor's degree.
More than 5years of professional experience especially in the field of order to cash processes.
Detail Oriented with strong analytical and communication skills
Must be knowledgeable in MS Office and SAP
Strong leadership skills; Preferably with experience in a Supervisory role.
Technical Skills
Intermediate MS Office (Pivot, VLookup, CountIFs, etc.)
SAP User (1-2yrs)
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
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