Business Support
Order to Cash Process Expert & Transformation lead
Address: Pl. Nowy Targ 28, Wroclaw, Województwo dolnośląskie 50-141, Poland
Job ID: R0208730
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
Fresenius Medical Care core values:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
PURPOSE AND SCOPE:
The Order to Cash Process Expert & Transformation Lead is responsible for driving process standardization across the E2E Order to Cash (O2C) value chain. This role leads high-priority, cross-functional transformation and simplification initiatives that impact O2C processes. The focus is on achieving convergence across functions and departments toward a unified end-to-end (E2E) process taxonomy, service delivery model, and performance metrics. The expert will also steer enterprise-wide transformation programs, shaping a stakeholder-aligned future state for the Inventory process.
Your responsibilities:
Leads the design and implementation of processes within Order to Cash, with the specific focus on Order to Invoice process and interdepartmental handoffs.
Collaborates closely with the Global Process Owner and key stakeholders to define future-state processes, roadmaps, service delivery models, and performance metrics.
Maintains and governs process documentation, ensuring the consistent application of global standards and policies.
Supports SAP S/4HANA and other ERP implementations by translating business requirements into optimized O2C process solutions.
Oversees the execution of projects, ensuring timely delivery within scope and alignment with strategic business objectives.
Facilitates workshops and working sessions with global teams to foster alignment, engagement, and adoption of process changes.
Continuously monitors process performance, identifying gaps and driving opportunities for improvement and innovation.
Provides mentorship to process analysts and guidance to process operators to build capability and ensure operational excellence.
Our requirements:
Bachelor’s degree in : Business Administration, Finance or Accounting, Economics , Supply Chain Management, or a related field.
An advanced degree is preferred.
Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.
8-12 years of relevant experience in Order-to-Cash (O2C )processes, with the focuse on Order management and order entry, Billing and invoicing, Credit management and approvals, dispute management and coordination with logistics and customer service team
Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.
Responsibility for budget creation and management
Strong knowledge of ERP systems (e.g., SAP S/4HANA, Oracle), with hands-on involvement in system implementations or upgrades.
Familiarity with process design methodologies and frameworks (e.g., BPMN, Lean Six Sigma); certification (e.g., Lean Six Sigma Green/Black Belt) is a plus.
Experience with shared services or Global Business Services (GBS) environments is preferred.
Strong analytical and communication skills, with the ability to influence across functions and levels of the organization.
Project management experience or certification (e.g., PMP, PRINCE2) is an added advantage.
This position requires up to 20% travel.
Our offer:
Flexible working hours (start between 6:30 a.m. - 9 a.m.)
Hybrid working mode (min. 2 days per week in the office)
Private medical care in LuxMed,
PZU life Insurance (voluntary insurance)
Unlimited international travel Insurance (with a global range)
Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
Language courses reimbursement (up to 70% of course reimbursement)
Studies reimbursement (up to 50% of study reimbursement)
Work abroad possibility (up to 30 days / year)
Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
Holiday allowance (up to 800 PLN / year)
Childcare refund (up to 900 PLN / year)
Glasses and contact lenses reimbursement (500 PLN per year)
Occasional gifts (e.g. 1st year anniversary gift)
Office team building activities and events
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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