Operational Excellence & Organic Growth Specialist

We are currently seeking a motivated and detail-oriented OpEx and Organic Growth Specialist to support initiatives that drive performance improvement and sustainable business growth across our dialysis network in Poland. 

This role will report directly to the OpEx & Organic Growth Manager and will work closely with clinic leadership, business operations, and cross-functional teams across the region. 

Role Overview 

The OpEx and Organic Growth Specialist will support the implementation of strategic and operational initiatives aimed at driving organic growth, enhancing patient experience, improving operational efficiency, and contributing to the overall development of the Fresenius NephroCare Poland network. 

The position is ideal for a professional with strong organizational skills, data orientation, and an interest in healthcare operations and market development. It offers the opportunity to contribute to meaningful work in a highly collaborative, patient-focused environment. 

The role will require occasional travel within Poland. Hybrid or remote work is possible when not engaged in on-site activities. 

Key responsibilities 

Organic Growth & Market Intelligence 

• Support the collection and analysis of market intelligence data, including monitoring patient flows, CKD activities, attrition, and local market dynamics 

• Assist in tracking competitor activity and local growth trends to inform planning 

• Contribute to the development and execution of growth initiatives in coordination with managers and clinic teams 

• Help prepare presentations, dashboards, and reports to track KPIs related to treatment volumes and patient growth 

Operational Excellence Support 

• Assist in the rollout and tracking of continuous improvement initiatives, based on identified local needs and corporate priorities 

• Coordinate data collection for internal assessments or audits related to patient experience, process efficiency, or service access 

• Provide administrative and logistical support for growth-related projects (e.g., pilot programs, partnerships, outreach activities) 

Stakeholder Collaboration 

• Support communication and coordination between internal stakeholders including Area Managers, Clinic Directors, and cross-functional teams 

• Assist in building and maintaining relationships with GPs and local healthcare partners 

• Help organize and maintain contact with patient associations and contribute to awareness activities related to CKD and treatment options (upon needs) 

Patient Experience & Engagement 

• Help localize and implement patient engagement tools and materials (e.g., digital tools, educational content, informational brochures) 

• Support internal campaigns that promote personalized, compassionate care in line with the CDI Patient Experience Improvement program 

• Assist in updating and distributing patient-facing materials for international and local use 

Holiday Dialysis Coordination (Support Role) 

• Support the coordination of local and international Holiday Dialysis inquiries in collaboration with the International Coordination team 

• Help track requests, availability, and logistics for patients traveling during treatment 

Required qualifications 

• A strong analytical mindset is required, backed up by a technical university background, which would be considered an asset.  

• Strong organizational, communication, and analytical skills 

• Data Analytics and Business Intelligence Competency 

• Ability to manage multiple tasks, meet deadlines, and work across teams 

• Good command of Polish and English (spoken and written) 

• Proficiency in MS Office (especially Excel, PowerPoint) 

• Experience with Business Intelligence Tools (e.g., Power BI, Tableau, Qlik) 

Preferred Experience 

• Previous experience in data analysis, finance or operations is an advantage 

• Knowledge of the Polish healthcare system or dialysis services is a plus 

• Experience working with CRM systems or digital engagement tools is a benefit.