Clinical and Patient Services
Manager Master Social Worker
Address: 1000 Ramblin Rd, West Columbia, SC 29172, United States of America
Job ID: R0181552
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Job Description
PURPOSE AND SCOPE:
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. The FKC master social worker (MSW) is expected to assist patients in achieving their psychosocial goals and supports the delivery of excellent behavioral health care to patients by providing direction, guidance and support to facility master social workers in an assigned area. Acts as a resource and subject matter expert to collaborate with facility MSW and other members of the quality team and assist local facilities in the improvement of patient clinical and quality health outcomes.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Serves as a subject matter expert for psychosocial matters when collaborating with other MSWs and members of the Area Quality Team. Identifies clinical quality improvement opportunities in the assigned area to achieve CMS Conditions for Coverage and FMS quality program requirements.
Manages the tactical execution of Quality and Social Work initiatives, interventions and standardized supportive counseling and education materials with facility MSWs within the assigned area.
Provides general direction, social work guidance related to appropriate theoretical perspectives and feedback based upon professional standards and FMCNA guidelines to support facility MSWs within the assigned area in achieving the desired outcomes in the following: quality, patient satisfaction, teamwork, unit culture, and employee satisfaction.
Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.
Manages the staffing of Social Work Services to ensure master social workers coverage. Responsible for enlisting master social workers coverage at dialysis facilities within the assigned area during times of master social workers leave of absences, vacations, census increases and vacancies.
Manages orientation and training of all new master social workers within the assigned area with the assistance of Clinical Educators, Regional MSW Manager, facility master social work and other disciplines. Provides communication and ongoing training required for existing facility social work to enhance clinical competencies and meet policies and procedures individually and/or through area meetings.
Attends and participates in regional, area, facility and team meetings as appropriate which may include quality team building and staff development and other meetings as appropriate. Collaborates with appropriate management staff as needed to achieve effective inter-disciplinary, intra-disciplinary and clinic relationships.
Monitors and audits Social Work Progress Notes, Comprehensive Interdisciplinary Assessments, Plans of Care, and other documentation to meet CMS Conditions for Coverage and FMS policies.
Ensures all master social workers within assign area have current licensure and maintain continuing education hours as specified by the Association Social Work Board and state licensure regulations where applicable. Maintains and improves knowledge and skills for a competent and innovative practice.
- Regularly monitors registration and licensure status of direct reports.
- Performs other related duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians.
- The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
- The position requires travel between assigned facilities and various locations within the community. Travel to Regional, Division and Corporate meetings may be required.
SUPERVISION:
- Responsible for the direct supervision of facility master social workers within the assigned area
EDUCATION AND REQUIRED CREDENTIALS:
- Masters in Social Work required
- State Specific Licensure required
EXPERIENCE AND SKILLS:
- 2-3 years dialysis experience required
- 3+ years' supervisory or project/program management experience preferred.
- Licensure to provide therapeutic counseling and supervision, preferred
- Proficient with Microsoft applications including Outlook, Word, Excel, PowerPoint and other web-based applications.
- Demonstrated leadership competencies and skills for the position, including ability to teach, strong organizational skills, excellent communication, customer service, relationship development, results orientation, team building and decision making.
- Maintains professional demeanor and presentation
- Ability to work collaboratively with other members of the team, motivate other team members, and gain support and input from team members in an unstructured environment.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN
Inpatient Services RN
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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