Clinical and Patient Services

Manager, Kidney Care Specialist

Address: 535 River Crossing Dr, Fort Mill, South Carolina, 29715, United States of America

Job ID: R0263110

Location Type: Remote

  • Overview
  • Job Description
  • Success Profile
  • Rewards
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

PURPOSE AND SCOPE:
The Manager, Kidney Care Specialist provides strategic leadership and operational oversight for a team of Kidney Care Specialist who support individuals living with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) across both field-based and virtual settings. This leader ensures high-quality patient engagement, consistent execution of education and navigation workflows, and seamless coordination across physician practices, communities and virtual care pathways.
This role translates enterprise strategy into regional execution, accelerating market adoption of early CKD education, strengthening referral pipelines, and improving patient readiness prior to dialysis initiation. The Manager partners with clinical leaders, physicians, operations, market development, and cross-functional stakeholders to align workflows, optimize performance, and continuously improve both field and virtual patient-support programs in alignment with Fresenius Kidney Care’s clinical, quality, growth, and value-based care objectives.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Leadership, Coaching & Team Development
• Directly lead, coach, and develop a team of Kidney Care Specialist
• Set clear performance expectations aligned to referral growth, education engagement, and completion outcomes
• Conduct regular individual one on one’s, check-ins, team meetings, field ride along, virtual session observation, and performance reviews.
• Support recruiting, hiring, onboarding, and ongoing competency development.
• Monitor workloads, caseloads, and territory coverage to ensure balanced, high quality patient support.
• Cultivate a high performing team culture rooted in patient-centered care, accountability, and continuous improvement.
Program Execution: Navigation, Education & Engagement
• Oversee delivery of navigation services including education on CKD progression, dialysis and home therapy options, access placement and self management strategies.
• Ensure teams execute consistent education, follow up, outreach, and engagement strategies across assigned physician practices and community locations.
• Maintain alignment across field-based and virtual workflows, ensuring seamless transitions between education, referral, and navigation pathways.
• Ensure all patient interactions—virtual or in-person—adhere to approved content, standards, and compliance requirements.
Market Strategy & Growth Ownership
• Own regional performance outcomes for early CKD education adoption, referral volume, patient engagement, and readiness-to-start metrics.
• Analyze referral trends, market penetration, geographic performance, and practice-level opportunities to guide strategic deployment of resources.
• Collaborate with regional and enterprise leadership to develop and execute market-specific growth strategies.
• Identify high-impact territories, underperforming markets, and emerging risks, adjusting strategy accordingly.
• Ensure alignment of community outreach efforts with provider engagement and value-based care goals.
Physician & Stakeholder Engagement
• Serve as an escalation point for high-impact physician practices and complex market relationships
• Support advocates in managing key accounts and navigating challenging stakeholder dynamics
• Reinforce the value proposition of early CKD education with providers, practice leadership, and internal partners
• Partner with operations, marketing, and clinical leaders to align provider engagement strategies
Operational Excellence & Program Integration
• Ensure field and virtual workflows are consistently executed and integrated smoothly across teams.
• Identify process barriers impacting patient engagement or provider participation and implement regional solutions.
• Maintain adherence to program standards, approved education practices, and quality expectations.
• Drive consistency, scalability, and high-quality execution across large, complex territories.
Reporting, Analytics & Continuous Improvement
• Track, analyze, and report regional performance metrics including:
o Referral trends
o Education engagement and completion rates
o Market and community activity
• Use data to inform coaching, strategy adjustments, and resource allocation
• Communicate performance insights and recommendations to senior leadership
PHYSICAL DEMANDS AND WORKING CONDITIONS:
• Day-to-day work includes desk and personal computer work, and interaction with patients, facility staff and physicians.
• The position requires frequent prolonged periods of sitting, standing, and computer use.
• Travel to business units, corporate meetings, and on-site training will be required.
• Travel to physician groups, healthcare locations, and associate home base.
• Must be willing to work occasionally in the evening and weekends, as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
SUPERVISION:
• Provides direct and/or indirect supervision of Kidney Care Specialist.
• Reports to Kidney Care and Value-Based Care executive leadership and partners closely with clinical, operational, and market leaders.
EDUCATION AND REQUIRED CREDENTIALS:
• High School diploma or G.E.D. required; bachelors preferred or 3-5 years clinical background preferred
• 2+ years of people management/leadership experience, preferably in a field-based or regional model
• Relevant licensure or certification preferred, as applicable.
EXPERIENCE AND SKILLS:
• Minimum of 3–5 years of experience in kidney care, chronic disease management, healthcare outreach, or related field
• Demonstrated success leading teams accountable for growth, adoption, or performance outcomes
• Strong ability to coach, influence, and develop high-performing teams
• Experience managing large, complex geographic regions with multiple stakeholders
• Excellent communication, presentation, and relationship-building skills
• Ability to interpret data and translate insights into action
• Valid driver’s license with ability to travel within assigned market
• CKD education, dialysis, or transplant program experience
• Prior experience leading community-based or market-facing teams
• Background in program expansion, transformation initiatives, or growth strategies
• Familiarity with value-based care models and the role of education in improving outcomes
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

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We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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