Human Resources
Manager HR Operations Support - Quality Assurance and Continuous Improvement
Address:
Job ID: R0203973
- Overview
- Job Description
- Success Profile
- Rewards
- Video Testimonials
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
In accordance with Organic Law 3/2007, of 22 March, FME has set itself the objective of promoting the effective application of the principle of equality between men and women, avoiding any type of labour discrimination based on sex, thus guaranteeing the same opportunities for entry. Likewise, we promote diversity, rejecting any type of discrimination for reasons of race, sex, functional diversity, religion, sexual orientation, sexual identity, or any other personal or social condition, and we are committed to building an inclusive and enriching environment
Fresenius core values:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
As a member of our Global HR Operations Support team, this role seeks an highly motivated, experienced and dynamic Quality Assurance & Continuous Improvement Manager to join our HR Operations Support team.
This role is pivotal in ensuring the delivery of high-quality HR services by implementing robust quality assurance processes and driving continuous improvement initiatives and culture. The incumbent needs to be highly collaborative to work closely with the HR Operations Support leaders & team,
hub leaders, CoE and other HR & business stakeholders across our global organization.
This is a Team Manager role with global scope, will lead a small team of specialist/ senior specialists who will manage Quality Assurance for the shared service hubs.
Your responsibilities:
Collaborate with HR Shared Service Hubs:
Work closely with HR hubs to understand operational processes, challenges, and performance metrics.
Foster strong collaborative relationships to align quality assurance strategies with the goals of each hub.
Conduct Quality Assurance Activities:
Perform regular quality assurance assessments for a range of HR services, including case management, calls, chats, and other operational processes.
Develop and implement standardized QA methodologies to maintain consistency across hubs and accuracy in evaluations.
Results Analysis and Reporting:
Analyse QA results, identifying trends, areas for improvement, and areas of excellence.
Prepare comprehensive reports and share insights with stakeholders, ensuring transparency and accountability.
Root Cause Analysis (RCA) and Action Planning:
Lead RCA sessions to identify the root causes of deviations and discrepancies in service delivery.
Formulate action plans collaboratively with HR Hub teams to address identified issues and drive continuous improvement.
Continuous Improvement Initiatives:
Drive and champion continuous improvement initiatives based on QA findings. Propose and implement innovative solutions to enhance operational efficiency and service quality.
Work closely with cross-functional teams to implement process enhancements to elevate the efficiency and effectiveness of HR services.
Supervisor Training and Empowerment:
Develop and deliver training programs for HR Hub supervisors to enable them to conduct effective QA assessments for their teams.
Provide ongoing coaching and support to supervisors, fostering a culture of self-assessment and improvement.
Performance Metrics and Monitoring:
Establish and monitor key performance indicators (KPIs) for the QA and continuous improvement sub-function.
Conduct regular assessments to ensure the team is meeting established performance targets.
Stakeholder Engagement:
Engage with key stakeholders, including HR Hub leaders & other relevant teams, to align quality initiatives with broader organizational goals.
Seek and incorporate feedback from stakeholders to enhance QA processes and strategies.
Our requirements:
Bachelor's Degree
8-10 years’ experience in HR functional areas ideally in HR Operations/Hire to Retire or Payroll
Proven experience in quality assurance and/or continuous improvement within an HR shared services environment.
Experience in managing teams
Proficiency with Workday, ticketing system or other cloud-based HR solutions would be preferable.
Experience in change management and driving a culture of continuous improvement with ability to manage improvement initiatives independently under minimum guidance.
Strong analytical and problem-solving & critical thinking skills with a keen attention to detail.
Excellent communication and interpersonal skills with the ability to collaborate across diverse teams effectively with multicultural stakeholders within and outside HR in a mostly virtual work environment.
Familiarity with HR processes, systems, and industry best practices.
Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned.
Good communication skills, team player, collaborative and influencing skills
In accordance with Organic Law 3/2007, of 22 March, FME has set itself the objective of promoting the effective application of the principle of equality between men and women, avoiding any type of labour discrimination based on sex, thus guaranteeing the same opportunities for entry. Likewise, we promote diversity, rejecting any type of discrimination for reasons of race, sex, functional diversity, religion, sexual orientation, sexual identity, or any other personal or social condition, and we are committed to building an inclusive and enriching environment
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
By submitting your information, you acknowledge that you have read our privacy policy consent to receive email communications from Fresenius Medical Care AG.