Human Resources

Learning Program Specialist

Address: Bonifacio Global City, Manila, NCR, Philippines

Job ID: R0149270

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Job Description

The Learning Program Specialist provides coordination and oversight of leadership development learning programs delivered by assigned department. Plan, schedule, communicate, moderate and report on the delivery of leadership programs.

Responsibilities:

  • Coordinates the creation of the annual calendar of leadership development programs, including analyzing learning needs, creating the calendar and communicating the calendar using intranet, email and the Learning Management System (LMS)
  • Works with the team to oversee the learner registration process, including cancellations and charge back sub-processes. Makes recommendations regarding program delivery in accordance with schedule, including cancellation recommendations
  • Acts as a point of contact for leadership programs
  • Prepares for training program delivery. Assists with developing and organizing agendas, including scheduling instructors as needed. Oversees classroom set up, audio visual equipment and learner material production
  • Moderates programs, such as opening remarks, conveying objectives, and program agenda. Introduces instructors. Manages the learning environment by introducing instructors, managing learner perceptions / needs and creating a positive learning climate. Encourages participation and build learner motivation
  • Ensures learning outcomes of each module through observation of instructors and adherence to program lesson plans. Assists instructors during the execution of the training programs as necessary. Provides constructive feedback to instructors and management team
  • Oversees and troubleshoots issues associated with booking conference room space, room layout, food and beverage, supplies and audiovisual equipment and travel arrangements
  • Commits to continuous improvement, offering suggestions to improve operational efficiencies. Develops or updates processes, business systems, or changes in procedures or services
  • Assists with budget creation and monitoring program expenditures against budgets; recommends changes as required
  • Oversees tracking of attendance and provides reporting on attendance and trends. Maintains accurate records and evaluates reports to determine the effectiveness and performance of leadership programs and projects

Qualifications:

  • Bachelor’s Degree or an equivalent combination of education and experience
  • 6 – 8 years’ related experience or an equivalent combination of education and experience
  • 2 – 5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience
  • Strong background within education, training or organization development require
  • Experience working with Learning Management Systems (LMS)
  • Previous experience presenting within a corporate environment
  • Self-starter: works well individually. Requires little direction or supervision
  • Committed to continuous improvement, offering suggestions to improve operational efficiencies
  • Contributes positively to group goals by interacting with other team members in a proactive and cooperative manner. Encourages and supports other team member
  • Excellent interpersonal skills both in person and on the telephone
  • Excellent oral and written communication skills with considerable tact and diplomacy

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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