Junior Expert Order Management & Logistics Officer

Junior Expert Order Management & Logistics

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

• We Care for our patients, each other, and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

Within Care Enablement, Commercial Operations is central to translating global capabilities into market success. By coordinating with Manufacturing & Supply Chain (MSC) and regional teams, Commercial Operations supports forecasting, execution, and performance management, helping ensure life-saving treatments are delivered to patients across the globe.

We are looking for a highly organised and commercially minded "Junior Expert Order management & Logistics" to manage end-to-end order fulfilment across multiple Export markets. This role supports forecasting, customer order execution, SAP SD processes, logistics coordination, documentation compliance, and cash-care activities, working closely with Sales, Supply Chain, Logistics, and Finance teams to ensure timely, compliant, and high-quality customer deliveries.

It is a collaborative, fast-paced, and highly dynamic environment, offering strong exposure to cross-functional and international operations, with a clear focus on customer satisfaction, process excellence, and continuous learning.

This role is full time, 40hrs a week, Sunday to Thursday 9am – 5pm with flexibility. Our office is based in Mivida Business Park, New Cairo, Egypt.

Your Responsibilities:

• Drive end-to-end order-to-cash activities across assigned Export markets
• Assist in maintaining forecasting system data integrity and support the 18-month rolling forecast horizon
• Ensuring product availability and timely delivery in line with internal policies and medical device regulatory requirements
• Prepare and process offers, sales orders, invoices, and shipping documentation in accordance with internal procedures/controls and country-specific regulations
• Coordinate shipment planning with Corporate Supply Chain and Logistics teams
• Implementation of efficient shipment documentation flows to enable smooth customer importation and cost efficiency
• Support with profitability checks, supply feasibility reviews, incoterm selection, and payment method alignment during deal setup
• Ensure accurate pricing, cost, delivery, and process documentation until goods are received by customers
• Verification of import/export documentation, ensuring compliance with medical device, customs, and export control regulations
• Assist in managing order issues such as shortages, incorrect deliveries, damages, and replacements
• Monitoring of bundle deals and related deliveries in compliance with applicable accounting standards
• Complete End-end management of global trade finance tools such as Letters of Credit (LC)

Your Profile:

• Bachelor’s degree in Supply Chain, Business Administration, Logistics, Life Sciences, or a related field
• 0–3 years of experience in order management, supply chain operations, or customer operations, preferably within medical devices, pharma, or healthcare
• Basic to intermediate experience with SAP ERP, ideally SAP SD
• Understanding of import/export processes and regulated products is an advantage
• Proficiency in MS Excel and general business systems
• Calm under pressure with strong troubleshooting and problem-solving abilities.
• Fluent in English; Additional language skills such as French or Spanish are advantageous.

Our Offer for you:

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

• Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
• Individual opportunities for self-determined career planning and professional development
• A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
• A large number of committed people with a wide range of skills, talents and experience
• The benefits of a successful global corporation with the collegial culture of a medium-sized company

Please submit your application including CV in English.