Global Business Process Advisor
Description:
In partnership with process owners, and other key stakeholders the Global Process Improvement Advisor will enable the entire HR organization to work together more efficiently and effectively; eliminating duplication and making it easier for People Leaders and Employees to work with HR to deliver an exceptional user experience. The role is part of the Global HR Shared Services Business Process Management team.
Responsibilities
- Assess existing business processes and gathers user feedback to identify areas for improvement (by e.g. evaluating Business Process data).
- Takes responsibility in developing and implementing process improvement plans as well as monitor and evaluate the success of implemented strategies.
- In collaboration with stakeholders (e.g. HR Operations Excellence, CoE Experts), the Process Improvement Advisor translates new business requirements into e2e processes in alignment with the HR Target Operating Model.
- Ensures seamless experience between all HR technology tools, like portal, ticketing, Workday, etc.
- Responsible to maintain a strong HR business process framework and process documentation
- Interacts with internal stakeholders, including global, regional and national management as well as external stakeholders which may include clients and customers.
- Educates HR on Business Process Management
Skills
- Bachelor's degree in HR, Business Operations, Operational Excellence or equivalent
- 2-3+ years’ total work experience, demonstrated hands-on experience developing improvements
- Translate solutions into executable implementation plans using project management frameworks
- Demonstrated ability to design e2e processes across different HR functions
- Demonstrated experience in Change Management and ability to lead others through change
- Demonstrated behaviors of a learning mindset
- Experience in Business Process Consulting desired
- System knowledge Workday, PeopleDoc, Ticketing System, Portal solutions, etc. desired
- Certification in Six Sigma, Lean, Design Thinking, or Agile Methods desired
- Ability to travel up to 15%
Career with a purpose
Inclusion and diversity
Stability
Learning and development
Local benefits
Work-life balance
At a glance
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We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
What we stand for
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.