The aim is to optimize impact by maximizing profit contribution on all levels embracing business operation in Care Enablement business. Lead the team throughout excellence and quality service, procedures workflows and communication needs and in a proper quality foundations and corporative values. Additionally ensure the effectiveness, efficiency, and quality from the invoicing process to the cash collection to the Public Administrations and Accounting processes involved accordingly as well as customer service
Main tasks of the position are to align: The invoicing process, the cash collection, controls, interaction with GBS ( global business services) as well as the customer service with an excellence supporting the sales departments in the company. The position pretends to supervise, improve and lead all processes as well as services we deliver as a medtech leading company.
Assure all about contracts for patients on PD and home HD. Assure the document register, according to verbal or written instructions from patients.
Support last mile with new options to improve the actual situation.
Coordinate with supply change department to have a better service and improve our last mile service.
Ideal Profile Requirements:
Hold a master`s degree within business or economics is a value
Back ground in finance, business, engineering
Experience at least of 5-10 years in similar positions
Desirable experience in healthcare market
People management experience
Previous experience leading customer services functions in health care sector
Background in accounting
Previous experience in change and transformation management
Experience as project leaderExcellent analytical and project management skills
Committed to meeting deadlines and hold accountable to ensure customer satisfaction.
Be an outgoing team player and excellent communicator.
High standards of ethical and compliance
Able to manage complexity
Leadership skills: communication, team player, resilience
As long as the job advertisement is displayed, you can apply quickly and easily.
We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.