SENIOR MANAGER OPERATIONS SERVICE MANAGEMENT
SENIOR MANAGER OPERATIONS SERVICE MANAGEMENT
COMPANY & ROLE HILIGHTS
Fresenius Medical Care, worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for a
Senior Manager Operations Service Management and Professional Services for the Digital Service Operations team (DSO).
The professional will report into VP Digital Services Operations and will manage a team of approximately +10 FTEs based in Germany. In this role, you will ensure the readiness of the team for the ongoing delivery operational services within the organization. Apart from that, you will actively and pragmatically demonstrate holistic leadership principles by driving team development and change management to achieve business objectives.
You will have a permanent Italian contract, with the availability to work fully remote from Italy.
RESPONSIBILITIES
- Develop and implement strategic plans for operations service management and professional services in alignment with the overall organizational goals
- Provide mentoring, guidance, coaching, and development opportunities for team members.
- Lead team members to identify and assess risks associated with service operations and develop and implement risk mitigation strategies to minimize disruptions
- Allocate resources effectively to meet service demands.
- Identify and drive change in a forward-looking, solution-oriented and proactive manner
- Ensure a strong and motivated team by driving alignment between team members and business goals
- Drive team development by identifying and coaching talent and ensuring transparent and participative communication
- Participate in handling incidents and problems
- Establish key performance indicators (KPIs) and regularly monitor and report on the performance of services.
- Monitor and analyze customer feedback to identify areas for improvement and implement initiatives to enhance customer satisfaction with service delivery.
REQUIREMENTS
- University / postgraduate (Master/Bachelor) degree in IT Technology or similar
- Extensive professional experience (8 – 10 years) in a similar role within an international company with strong operational expertise as well as expertise in people management and team development
- Several years (4 – 6 years) of experience in planning and managing resources to achieve predetermined objectives.
- Strong communications skills with the ability to communicate effectively across the organization
- Hands-on mentality with the ability to work operationally
- Accountable and proactive with experience in managing stakeholders across the organization
- Strong IT skills (MS Office, MS OS, SAP, intranet, MS Server OS, MS SQL Server, Cyber Security)
- Solid understanding of the basics of e-health, data security and related topics
- Current knowledge of IT and digitalization with expertise in HL/- and FHIR
- High Language proficiency in English is a must (writing, reading, and presenting)
- Proficiency in German would be an advantage
Willingness to travel as per business requirements
Career with a purpose
Inclusion and diversity
Stability
Learning and development
Local benefits
Work-life balance
At a glance
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We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
What we stand for
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.
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