Workday Solution Owner - Absence & Benefits (remote)

Position Summary:

• The Workday Solution Owner Tier 3 for Absence & Benefits is responsible for analyzing, designing, and applying solution approaches for Workday module specific requirements and changes, for production configuration changes in implementation projects, Change Requests and for break/fixes in the support model going forward.
• The role is responsible for the correct configuration and maintenance, based on approved and aligned requirements, approaches and policies in collaboration with their manager.
• The role follows global and local change guidelines, data privacy, and audit requirements of production changes.
• The role will deliver the maintenance, the optimization of Absence & Benefits configurations based on the HR and business demand and initiative prioritization coordinated by their manager
• The role will collaborate with the Tier 3 3rd party needed support capacity and quality delivery for Workday Configurations

Key Responsibilities:

• Primary resource to provide break/fix support and process services requests for Absence & Benefits modules
• Keep up to date on Workday functionality and training
• Responds to escalated inquiries from Tier 2
• Resolves escalated inquiries and incidents related to respective modules
• Ability to advise Management team or other HR stakeholders on solution requests
• Collaborate in design sessions and define configuration requirements
• Build and unit test prototypes, and facilitate prototype reviews
• Define test scenarios and resolve defects
• Define cutover activities to deploy new features into production
• Provide technical knowledge relevant for job aids and training materials
• Identifies Workday process improvement opportunities
• Oversees regression testing prior to biannual releases
• Supports the clarification of integration requirements and integration testing related to Absence & Benefits
• Ability to learn and support other Workday functional modules as needed

Education & Experience:

• 5+ years professional experience with Workday HCM implementation and/or maintenance with Focus on the Workday Absence & Benefits, in a functional configuration /maintenance management responsible role
• Deep functional knowledge of Workday Absence & Benefits Modules
• Experience implementing or providing Workday configuration support
• Advanced certification or Workday trained on Absence & Benefits modules
• Experience using Service Management technology
• Business English

• Strong analytical and conceptual skills and data/fact driven approach to problem solving
• Strong influencing and communications skills including the ability to articulate ideas to both technical and non-technical audiences and dealing successfully with stakeholders on all levels
• Strong presentation skills
• Ability to work and deliver results globally across geographies and effectively engage different people and teams