Information Technology
ITSM Asset Manager
Address: Bengaluru, Bengaluru, Karnātaka, 560066, India
Job ID: R0263643
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
Job Summary
The ITSM Asset Manager is responsible for the governance, lifecycle management, optimization, and compliance of IT assets across the enterprise. This role partners with Infrastructure, Service Management, Procurement, Finance, Security, and business stakeholders to ensure accurate asset inventory, software compliance, cost optimization, and alignment with IT Service Management (ITSM) best practices.
The successful candidate will lead hardware and software asset management processes, maintain data integrity within the Configuration Management Database (CMDB), support audits, and drive continuous improvement initiatives that enhance operational efficiency and service quality.
Key Responsibilities
IT Asset Management
- Develop and maintain enterprise IT Asset Management (ITAM) policies, standards, and procedures.
- Manage the complete lifecycle of hardware and software assets, including procurement, deployment, maintenance, refresh, and disposal.
- Ensure accurate tracking and reporting of IT assets throughout their lifecycle.
- Establish governance and controls for asset acquisition, assignment, transfer, and retirement.
ITSM & CMDB Management
- Partner with Service Management teams to maintain the integrity and accuracy of asset and configuration data.
- Support CMDB governance, reconciliation, and data quality initiatives.
- Ensure alignment between asset records, configuration items (CIs), and service relationships.
- Collaborate with Incident, Problem, Change, and Request Management teams to improve operational effectiveness.
Software Asset Management & Compliance
- Manage software licensing, usage monitoring, and compliance activities.
- Conduct regular software audits and license reconciliation reviews.
- Identify opportunities for software license optimization and cost savings.
- Partner with vendors and procurement teams on renewals and contract management.
- Driving business value and service delivery outcomes with the SAM solutions
Reporting & Analytics
- Develop and maintain dashboards and KPIs related to asset inventory, compliance, utilization, and lifecycle status.
- Analyze trends and recommend process improvements and optimization opportunities.
Audit & Risk Management
- Support internal and external audits related to IT assets and licensing.
- Ensure compliance with regulatory, contractual, and organizational requirements.
- Identify and mitigate risks associated with asset management processes and controls.
Continuous Improvement
- Drive process maturity using ITIL and industry best practices.
- Lead automation initiatives that improve asset tracking, data quality, and reporting.
- Participate in IT transformation and service management improvement programs.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent experience.
- 5+ years of experience in IT Asset Management, Software Asset Management, CMDB administration, or IT Service Management.
- 3+ years of experience working with enterprise ITSM platforms (ServiceNow preferred).
- Strong knowledge of hardware and software asset lifecycle management.
- Experience with software licensing and compliance management.
- Experience supporting audits and regulatory compliance requirements.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
Preferred Qualifications
- ITIL Foundation or higher certification.
Technical Skills
- ServiceNow ITSM, ITAM, HAM Pro, and SAM Pro
- CMDB Management
- Asset Discovery Tools
- Microsoft Intune
- Microsoft SCCM/MECM
- Active Directory
- Power BI
- Excel and Data Analysis
- Software Licensing Management
- ITIL Processes
- Vendor and Contract Management
Success Metrics
- Software license compliance maintained at 100%
- Reduction in unused software licenses and overall asset costs
- Timely completion of audit requests and compliance requirements
- Improved asset lifecycle governance and reporting maturity
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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