Information Technology
ITS Country Partner
Address:
Job ID: R0240058
Location Type: Remote
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
This role acts as the primary bridge between IT and local country management, ensuring the successful implementation of global IT strategies and driving technology adoption at the local level. The individual will also liaise with responsible teams for proper IT service delivery, manage escalations, and ensure alignment with SLAs while articulating local needs to global teams. This position requires a strong blend of strategic thinking, stakeholder management, and leadership skills to align IT initiatives with business goals effectively. Overall
responsibility will cover FME Poland, FME Czech and FME Slovakia.
Regular Tasks:
DELIVERING IT STRATEGY LOCALLY
Act as the primary representative for implementing global IT strategies and initiatives at the country level.
Drive adoption of IT projects, tools, and processes, ensuring alignment with local business objectives.
Partner with local management to communicate and operationalize IT roadmaps and strategic priorities.
Identify opportunities for leveraging technology to improve local business processes and ensure successful project execution.
LOCAL SERVICE MANAGEMENT
Liaise with COEs to ensure high availability, performance, and quality of IT systems locally in Poland
Serve as the escalation point for local IT service issues and coordinate resolutions with global teams and external vendors.
Monitor and report on IT service performance, ensuring alignment with agreed SLAs and KPIs.
Facilitate training and support for local users to maximize the value of IT systems and solutions.
LOCAL NEEDS AND FEEDBACK
Act as the voice of the local country management team, articulating their needs and challenges to global IT leadership/COEs.
Collect local requirements for IT services, projects, and infrastructure enhancements and liaise with IT Business partners for prioritization & approvals.
Collaborate with global teams to ensure local needs are factored into IT strategy and project planning.
Provide insights into regional regulations, cultural considerations, and operational requirements that may impact IT initiatives.
Cooperation with public hospitals in the support of Fresenius IT product sales
Support for the building of new CD clinics and modernization (IT area)
PEOPLE MANAGEMENT
Lead and manage a team of IT Country Partners within the EMEA cluster, ensuring their alignment with global IT and local business objectives.
Provide mentorship, coaching, and development opportunities to enhance team performance and individual growth.
Allocate resources effectively across projects and service needs to ensure optimal delivery.
Foster a collaborative and high-performing team culture, encouraging knowledge-sharing and innovation.
Qualifications:
Vocational training, university degree, PhD, MBA, specialized further education etc.
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
A Master’s degree or MBA is preferred but not mandatory.
7-8 years of experience in IT program/project management, IT Service management, Project/Program management, business partnering or in an equivalent position.
Communication: Excellent written and verbal communication skills, with the ability to articulate technical concepts to non-technical stakeholders
Stakeholder Management: Strong interpersonal skills to build relationships with local management, vendors, and global IT teams.
Problem-Solving: Ability to identify and resolve complex IT issues effectively and efficiently.
Adaptability: Capability to work in dynamic environments and balance global strategies with local requirements.
Collaboration: Strong team player who can work across organizational boundaries.
Familiar with ITIL and service management processe
Presentation skills
Agile project management methodologies
Basic SAP knowledge
Basic knowledge of LAN and WAN issues
Knowledge of network equipment and data center equipment
Basic knowledge of electrical topics related to the operation of IT systems
Knowledge of the communications technology market (GSM, landline telephony, data transmission)
Basic knowledge of issues in the field of: cybersecurity, databases, cloud services.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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