IT Support Operational Lead (m/f/d)

This is a Part-Time position

PURPOSE AND SCOPE

The IT Department Coordinator is a pivotal role responsible for overseeing the administrative functions, project coordination, resource management, and fostering effective communication within Bad Homburg Campus DTI Team. This position requires a blend of administrative skills, project coordination abilities, and a strong understanding of operations to ensure the smooth functioning of the department and successful execution of initiatives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Support Head of IT Bad Homburg Campus in preparing reports, presentations, and project documentation for both internal and external meetings.
• Maintain confidentiality of sensitive departmental information and handle confidential matters with discretion.
• Assist in planning, organizing, and tracking various IT projects from initiation to completion.
• Coordinate project timelines, tasks, and resources by liaising with team members, ensuring alignment with project goals and deadlines.
• Monitor project progress, identify potential risks or issues, and facilitate resolution or escalation as necessary.
• Maintain accurate records of IT assets, track inventory levels, and manage equipment procurement processes in coordination with relevant stakeholders.
• Foster a collaborative work environment within the IT department by organizing regular team meetings, preparing meeting agendas, and documenting meeting minutes to ensure clear communication and follow-up on action items.
• Act as a liaison between different teams within the department, facilitating effective communication, disseminating information, and ensuring alignment on departmental goals and initiatives.
• Coordinate with external vendors, service providers, and contractors, managing relationships, assisting in contracts negotiation, and ensuring compliance with contractual agreements and service level expectations.
• Support with specific IT related vendor assessments, and provide recommendations for selection based on departmental needs and requirements and corporate gudelines.
• Identify opportunities for process improvement within the IT department and collaborate with team members to implement streamlined workflows or procedures.
• Document IT departmental processes, policies, and best practices to ensure consistency, knowledge sharing, and compliance with organizational standards.

EDUCATION AND REQUIRED CREDENTIALS:

Bachelor’s degree or equivalent work experience in Administration, IT functions and/or Coordination

EXPERIENCE AND SKILLS:

• +5 years or more of experience in administrative support or coordination, preferably within a high paced and technical environment.
• Project Management working experience a plus
• Preferable to have experience of working in the healthcare sector
• Team player; dynamic and proactive
• Good communication skills (English and German), both written and verbal with good ability to understand the needs of users, both technical and non-technical.
• Organized and structured approach to tasks and deadlines. Able to focus on priorities under pressure and self-manage high volume workloads.
• Project management methodologies
• Proficiency in MS Office suite, project management tools, and basic understanding of IT technologies/ concepts.
• Ability to work collaboratively in a team environment and adapt to changing priorities
• Proficiency in MS Office suite, project management tools, and basic understanding of IT environments
• German language and English fluent as a must (presenting, writing, reading)
• Additional languages beneficial