Clinical and Patient Services

IPS Van Driver

Address: Headquarters, Waltham, MA 02451, United States of America

Job ID: R0218849

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

PURPOSE AND SCOPE:

Responsible for the safe expeditious delivery and pick-up of hospital equipment and supplies to assigned facilities in a defined region. Responsibilities include driving a ¾ ton pick-up truck dropping off and picking up supplies and ensuring that inventory is up to date and accounted for to meet all hospital and company standards. Responsible for ordering supplies from internal FMC as well as outside vendors.  Completes required inventories and provides records to Finance as required.  Orders and receives supplies through SAP.  Supports FMCNA's mission vision core values and customer service philosophy. Adheres to the FMCNA Compliance Program including following all regulatory and division/company policy requirements.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Under the direction of the Program Manager picksup and delivers equipment and supplies from/to assignedmedical facilities according to established safety procedures and guidelines.
  • Ensure good customer relations by consistently delivering orders on time and behavingwith integrity in a courteousand professional manner.
  • Supply and product duties include the following:

    • May set up productand/or place product on shelves or racks at customer sites; arranging from oldest to newest.  
    • Performsrotation and inventory checks of existing product ensuring that an adequate inventory is available for customers.
    • Orders all supplies at area storagefacility as needed reporting supply inventory monthly.
    • Ensures that outdated supplies are discarded and adjustments are made in SAP
    • Moves HD Machines Portable RO's PD Cyclers and NxStage Cyclers; may bleach machines and flush RO's
    • Maintains all store rooms in neat and tidy order within OSHA Guidelines
    • Stocks cartsand bins with medical suppliesas needed.
  • Vehicle related responsibilities include but are not limited to:

    • Maintains binderwith current hospitalinformation in truck (directions address etc.) to ensureefficiency and timeliness in deliveries.
    • May performroutine maintenance on truck checking oil and gas weekly.
    • Keep truck mileagelog; if required.
    • Unloadingand loading freight as required according to specified procedures and regulations.
    • Maintaining cleanliness of truck machines and carts.
    • Keep truck mileagelog; if required.
    • Adheresto all federal and state specific DOT regulations.
    • Maintainsa satisfactory drivingrecord.
  • May take note of and possibly resolve customer complaints. Reportsmore complex issues and complaints to Program Manager for resolution. Observes and reports any pertinent anomalies at customer sites/medical facilities.
  • Delivers patient chartsto area office on a weeklybasis.
  • Maintains current knowledge of all annually revised regulatory standards(OSHA DOT EPA FDA and any state specific agencies).
  • Assists with clerical duties as needed
  • Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

 

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functionsof this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.

Heavy physicalwork with frequent lifting and carrying of objects 25 - 50 pounds on a repetitive basis required. Some deliveries may require carrying product up multiple flights of stairs depending on makeup of facility.  This position requires extended periods of sitting standing bending and walking.  Operating a motor vehicle 6-8 hours per day.

EDUCATION:

 

High school diploma or equivalent.

 

EXPERIENCE AND REQUIRED SKILLS:

  • 1-2 years of customer service experience
  • Prior delivery experience desired
  • Must have a current driver's license in good standing
  • Excellent communication skills
  • Familiarity with TMS software and vendor management systems

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

     

    Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

    EOE, disability/veterans

    Success Profile

    What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

    Success profile proportion

    Success Profile

    What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

    Success profile proportion

    Success Profile

    What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

    Success profile proportion

    Success Profile

    What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

    Success profile proportion
    “I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
    Rosalyn,
    Clinical Manager
    “Every day I walk in I am changing lives for the better and working to inspire my patients.”
    Andrew,
    Patient Care Technician
    “I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
    Tony,
    Outpatient Services RN
    “My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
    Warren J.
    Azura Regional Vice President

    We've got your back.

    We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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