Infrastructure & Support Operations Specialist

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Your Responsibilities:

• Perform Service Desk activities supporting users in the respective EMEA Cluster or other EMEA region if required

• Research, evaluate and recommend new technologies and solutions on complex situations

• Oversee and coordinate hardware and software rollouts to the covered locations while adapting and improving company policies and procedures

• Maintain backup solutions, procedures and DR solutions where applicable

• Perform the installation, design and tuning of operating systems, hardware, and all related peripherals

• Ensure cybersecurity vulnerabilities are mitigated on a regular basis

• Perform improvements, upgrades, patches, reconfigurations and purchases for Hardware and Software solutions

• Responsible for monitoring IT tickets and resolution of issues to ensure closure of the tickets by self or helping other team members

• Respond to important information requests, critical escalations, and major systems outages

• Local Infrastructure management activities where applicable and Cloud migration support tasks

• Responsible for User Security access administration of systems

• Provide assistance and mentoring to junior level staff with general tasks that require a better understanding of functions and seniority

• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and local laws and regulations

• Ensure helpdesk activities are correctly recorded, routed/dispatched, followed-up and resolved with users

• Conducting regular inspection and maintenance activities on Hardware and Software solutions

• Ensure backups are conducted successfully on schedule and respecting corporate guidelines

• Helping with network access for users and visitors in Head Office, and patients and visitors in Clinics respecting correct security levels. If required, provide technical support with hardware installation or issues with network devices

• Participate in complex corporate Projects as required by Senior Leadership

• Configure, install and troubleshoot Operating Systems and Applications in Servers and Clients

• Hardware lifecycle management: Monitor the return and safe storage of existing hardware until final disposal or destruction

• Ensure compliance related guidelines are being implemented or monitored

• Meet SLA’s and related KPI’s for key services and activities

• Participate in corporate training sessions and certifications when required

Our Requirements:

• Bachelor’s degree or equivalent work experience in IT Support Operations and Field Services
  Industry recognized IT trainings and certifications are a plus

• 5+ years of IT Service Desk, Field Support and System Administration work experience

• 5+ years of Project Management working experience

• Good communication skills, both written and verbalwith good ability to understand the needs of users, both technical and non-technical.

• Organized and structured approach to tasks and deadlines. Able to focus on priorities under pressure and self-manage high volume workloads.

• Ability to explain complex IT issues in a clear way to Business stakeholders

• Working in IT Operations and customer facing teams

• Understanding of IT infrastructure, corporate wireless networks

• Project management methodologies and working in an ITIL framework

• Deep, intuitive understanding of technology trends and capabilities across commercial systems, digital technologies, analytics, design, etc.,

• Understand basics of e-health, data security and related topics

• Solid System Administration and Infrastructure working experience

• Local Country language and English fluent as a must (presenting, writing, reading)

• Working for an International company with international standards

• Availability for occasional travel when required, within the region and across different time zones

Our offer:

• Flexible working hours (start between 6:30 a.m. - 9 a.m.)

• Hybrid working mode (min. 2 days per week in the office)

• Private medical care in LuxMed,

• PZU life Insurance (voluntary insurance)

• Unlimited international travel Insurance (with a global range)

• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)

• Language courses reimbursement (up to 70% of course reimbursement)

• Studies reimbursement (up to 50% of study reimbursement)

• Work abroad possibility (up to 30 days / year)

• Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)

• Holiday allowance (up to 800 PLN / year)

• Childcare refund (up to 900 PLN / year)

• Glasses and contact lenses reimbursement (500 PLN per year)

• Occasional gifts (e.g. 1st year anniversary gift)

• Office team building activities and events