Information Technology
Infrastructure Communications & Release Manager
Address: 32 Hartwell Ave, Lexington, MA 02421, United States of America
Job ID: R0213353
- Overview
- Job Description
- Success Profile
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
THIS IS A REMOTE POSITION WITH OCCASIONAL TRAVEL DUE TO GLOBAL RESPONSIBILITIES.
The Infrastructure Communications & Release Manager is responsible for the communication and coordinating, the release of infrastructure changes and upgrades across the enterprise IT environment. This role ensures that all infrastructure releases are delivered with minimal disruption, aligned with ITIL best practices, and supported by robust communication and change management processes. Focus on driving user experience through clear and concise commutations and user focused documentation
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Infrastructure Operations Leadership
- Work closely with infrastructure services leaders to develop a consistent, transparent IT service delivery model
- Collaborate closely with service owners to develop release and productization plans, ensuring successful changes, upgrades, and new service launches
Communications Management
- Develop and execute communication strategies for planned and unplanned infrastructure events.
- Serve as the primary point of contact for infrastructure-related communications to business stakeholders.
- Ensure timely, clear, and consistent updates during incidents, maintenance windows, and major changes.
- Create instructional documents, videos, and other resources to enhance user adoption and improve the overall user experience
- Develop and implement communication best practices and standards for service improvements, new strategic service offerings, and service migrations or transformations
Service/Product Release Management
- Lead the planning, coordination, and execution of infrastructure-related service and product releases.
- Collaborate with application, DevOps, and security teams to ensure smooth deployments with minimal disruption.
Operational Change Management
- Support the infrastructure change management process, ensuring changes are assessed, approved, and implemented with minimal risk.
- Participate in the Change Advisory Board (CAB) and ensure that all communications accompanying changes are robust, clear, concise, and compliant with ITIL or similar frameworks.
- Collaborate with Service Owners to analyze lessons learned and pinpoint continuous improvement opportunities through effective release management and service productization.
- Drive automation and process improvements to increase efficiency and reduce manual effort.
Risk & Compliance
- Ensure infrastructure operations comply with internal policies, industry standards, and regulatory requirements.
- Participate in audits, risk assessments, and disaster recovery planning and testing.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel up to 10% as required.
EDUCATION:
Bachelor’s degree Information Technology/Communications/Marketing, or related field or experience with ITIL, PMP, or similar certifications.
EXPERIENCE AND REQUIRED SKILLS:
- 8+ years of experience in supporting IT infrastructure operation Proven experience with enterprise infrastructure and operational change management
- Strong understanding of ITIL, communications, and release management best practices.
- Experience planning and developing internal campaigns for technical products and services.
- Technical writing experience for communicating complex technical processes and systems for diverse audiences with varying ranges of technical experience is a plus.
Experience in regulated industries (e.g., healthcare, finance, government).
Strong analytical and problem-solving skills.
- Demonstrated ability to present, explain and simplify complex technical topics, problems, and alternative solutions to others
- Excellent organizational skills, sufficient to multi-task in an extremely fast-paced environment with changing priorities
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
THIS IS A REMOTE POSITION WITH OCCASIONAL TRAVEL DUE TO GLOBAL RESPONSIBILITIES.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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