Human Resources
HR Operations Cluster Manager (France)
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Job ID: R0168473
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Job Description
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
Responsibilities
- Manages the daily activities of the HR Operations cluster in France
- Setting priorities for the team and to ensure that all established service levels are maintained for FMC employees
- Collaborate with business partners to continually improve the operations and efficiency of the department.
- Ensuring prompt and accurate HR Operations services delivery according to the defined Service Level Agreements and signed-off Standard Operating Procedures (SOPs), agreed KPIs and quality targets
- Working with local payroll, workforce management, benefit vendors and third party providers to ensure timely and accurate service delivery
- Closely collaborating with internal departments and HR Center of Excellence teams e.g., Employee Relations, Total Rewards, Talent Acquisition, Finance to support and enhance cyclic processes
- Delivering HR transformation Program on agreed timeline together with global project team and nominated team members
- Providing support and guidance on diverse HR Operations queries
- Continuously focus on process standardization, improvement and quality
- Supporting or leading various projects as assigned by a direct manager
Requirements
- Strong knowledge of local legal rules related to French HR administrative processes related to workforce management (labor inspection, tax department, contracts management)
- Strong knowledge of local mandatory benefits and training administrative process in accordance to the French legislation
- Ability to assimilate and handle multiples local CBA (Pharmaceutical, plastic, hospital) and multiple agreements across various mu entities
- Solid (8+ years) experience in people management, including managing complex processes and teams (15-20+ people), preferably within international environment in HR Management (Shared Services Operations will be an advantage)
- French native (C2) and advanced in written and spoken English (C1)
- Experience in Workday and ticketing tool eg Service Now
- Preferred experience in overseeing both in-house and managed service payroll service models, across multiple systems and service providers
- High degree of initiative-taking behavior and result orientation
- Excel in positive energy, optimism and enthusiasm
- Clear drive for results and demonstration of a real ‘can do’ mentality
- Excellent interpersonal and communication skills
- Ability to adapt quickly to changing priorities
Our offer:
- An attractive salary package with a profit-sharing bonus
- Competitive mutual insurance
- A progressive 13th month
- 13 days RTT
- Ticket restaurant 10€ / day 60% paid by the employer
- Relocation support if required
Additional information:
Location in Paris or Lyon
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN
Inpatient Services RN
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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