Sales Marketing and Communications
Head of Sales Support & TPI Operations (m/f/d)
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Job ID: R0244283
Location Type: Onsite
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
At Xenios, we specialize in the manufacture of cardiopulmonary products, including high-performance blood oxygenators. Our production sites in Stolberg and Radeberg focus on manufacturing, logistics, and quality. Stolberg serves as a competence center for dialysis technology. More than 150 dedicated employees work here on the production of state-of-the-art modules that help ensure the global supply of patients with chronic kidney failure. At our office location in Heilbronn, with around 100 employees, we consolidate central functions such as administration, marketing, research and development for disposables, technical service, laboratory operations, human resources, and quality. Through the use of advanced technologies such as fiber processing, precision assembly, and polyurethane bonding, Xenios makes an important contribution to delivering life-saving therapies. Join our dedicated team and actively help shape this global impact.
In this role, you will lead the ECMO business in international markets, drive market development, strengthen partnerships, and support regional sales teams in achieving sustainable growth. You will combine strategic market expertise with leadership, working closely with internal departments and external partners to implement sales and portfolio strategies.
Your Responsibilities
Build, lead, and develop an international team to achieve sales and market development goals
Own regional responsibility for ECMO business development in EMEA, Eastern Europe, and Latin America, including assigned product partners
Strategically support and guide regional sales teams in market expansion and partner management
Implement and execute sales and portfolio strategies across managed markets
Drive revenue growth and sustainable business development with both existing and new sales partners
Develop and execute annual go-to-market strategies for internal sales units and external partners
Build and maintain an international network of key opinion leaders in coordination with internal departments
Prepare markets for transition from third-party distributors to in-house sales organizations
Ensure compliance and governance in collaboration with sales partners and leadership of the corresponding team
Manage and further develop global customer service operations
Your Profile
15+ years of medical technology sales experience, ideally in extracorporeal heart-lung support
Engineering degree or equivalent, ideally complemented by management training or an MBA
Solid knowledge of ECMO technologies and clinical/market requirements
Proven leadership of international teams and complex sales structures
Track record in international market development and strategic partnerships
Project management skills and experience with cross-functional initiatives
Excellent communication and negotiation skills and strong intercultural competence
Structured, strategic, and assertive working style
Willingness to travel internationally up to 50%
Excellent German and English skills; additional languages are a plus
Our Offer
At Fresenius Medical Care, there is much to discover—regardless of which area you bring your expertise to and how much experience you have. Everything is designed to support you on your professional journey.
Whether in direct patient care or behind the scenes—you contribute to making better medical care available to more people worldwide
Individual opportunities for self-directed career planning and professional development
A corporate culture that allows room for innovative thinking—with the goal of finding the best solution together, not just the fastest
A large number of dedicated colleagues with diverse skills, talents, and experiences
The benefits of a successful global corporation combined with the collegial culture of a medium-sized enterprise
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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