Clinical and Patient Services
Head Nurse
Address: Klang, Selangor, Klang, Selangor, Malaysia
Job ID: R0177433
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Job Description
Role summary:
To oversee the entire running of the dialysis centre.
Accountabilities:
To ensure that adequate standards of nursing care is provided to all patients in the Dialysis Centre.
To supervise Staff Nurses/Cleaner/Admin Assistant/Driver in the execution of their duties.
To ensure all staff are competence and skillful while attending to nursing procedures.
To maintain proper records in the centre including Patient Case Files and
Scheduling, Equipment Log Book, Water System Log Book and Stock Inventory.
To inform the Clinical department/Operation department of any interruption in the smooth running of the centre including breakdown of medical equipment, interruption of utility supply, low stock levels, major incidents and complaints.
To inform the doctor/Nephrologist of any deterioration in the patients’ clinical status including hospital admission and death.
To ensure that the Dialysis Centre is run in an efficient manner and cleanliness is maintained at all times.
To ensure that the emergency trolley and its equipment are in good working order and drugs are replaced when expired.
To conduct staff meeting at least once a month and ensure minutes of the meeting is recorded and sent to Operation Department
To supervise all suppliers / contractors who are in the centre attending to relevant jobs approved by the management
To perform other duties as directed by doctor or any senior personnel appointed by the management and willing to be deployed or relocated
To be responsible and to take cognizance of the use of all machines in the centre including repossesses, dialysis machines, RO etc.
Supervise the maintenance and servicing of technical equipment at the clinic
Act as Continuous Quality Improvement Link Nurse: to undertake continuous constructive actions in improving patient care and clinic activities. To assist the clinic in documenting that continuous quality improvement efforts are effective within the clinic, across the organization and aggregates data to demonstrate that they meet the requirement of external regulatory agencies, national and professional standards.
To make sure all processes and requirement are fulfilled towards achieving clinic performance target.
To ensure update into RQMT of any incident that occurs in the clinic.
To review Incident Reports & Patients Feedback within the timeline.
To ensure Hospitalization & Mortality Rates are updated in Euclid appropriately.
To assist the staff nurses to achieve the desired clinical KPI.
Requirements:
Diploma or Degree in Nursing with Post-Basic in Renal Nursing
More than 5 years experiences in dialysis nursing with good management, administration and planning skills
Good interpersonal & communication skill
Have a valid Annual Practicing Certificate (APC)
High level of integrity and confident0iality
Excellent organizational skills
Negotiation And Conflict Resolution
Enthusiastic, enduring, and willing to work extra hours
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN
Inpatient Services RN
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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