Global Source to Pay Process Performance Manager

Fresenius Medical Care core values:

• Develop, implement, and continuously refine a comprehensive, globally standardized S2P process performance management framework, aligned with overall business objectives and incorporating leading industry practices.

• Collaboratively define and align key performance indicators (KPIs) with the Global Process Owner (GPO) and Global Process Experts (GPEs), ensuring they are measurable, actionable, and directly linked to strategic outcomes

• Establish a clear methodology for KPI target setting, including benchmarking and historical data analysis, to drive continuous improvement.

• Lead process performance reviews and take ownership of coordinating process improvement activity, driving improvements across the enterprise

• Design and implement interactive, real-time process performance dashboards and reports, leveraging advanced analytics and visualization tools to provide actionable insights.

• Conduct analysis of process performance data, identifying trends, patterns, and root causes of inefficiencies, and developing data-driven recommendations for process optimization.

• Establish a framework for cross-functional performance alignment, ensuring that S2P process KPIs are integrated with related business functions, to drive holistic performance improvement.

• Conduct regular benchmarking of S2P process performance against industry best practices and leading organizations, identifying opportunities for innovation and improvement

• Build a community of practice to foster collaboration and knowledge exchange among process performance management professionals.

• Create and maintain a knowledge management system that captures and disseminates S2P performance best practices, ensuring consistent application and knowledge sharing across the organization.

• Improvement in data governance and quality for S2P performance data.

• Global S2P Performance Management Framework adoption rate - Global subprocess teams and process operators, actively utilizing the standardized performance management framework developed by the role

• Reduction in process inefficiencies identified and resolved: Measured decrease in identified process inefficiencies (e.g., cycle time, error rates) directly attributable to the role's analysis and recommendations.

• Stakeholder satisfaction with S2P Process performance reporting and insights: Measured satisfaction (e.g., through surveys) from key stakeholders regarding the clarity, relevance, and actionability of performance reports and insights provided by the role.

Our requirements:

• Bachelor’s Degree in Business Management, Advanced Degree and/or Procurement and supply-chain specialization

• 5+ years of experience in global process performance management, data analytics, and process improvement.

• Proficiency in tools like Tableau, Power BI, or similar for performance reporting and analysis.

• Strong understanding of ERP systems, ideally S4/HANA, for data extraction and analysis.

• Experience with process mining tools and automation platforms for identifying process inefficiencies and driving improvements.

• Proficiency in project management (e.g., Jira, MS Project) and collaboration tools (e.g., SharePoint, Teams).

• Strategic analysis & data-driven insights: Ability to analyze data and drive strategic S2P improvements.

• Influential leadership & collaboration: Strong ability to lead and collaborate globally.

• Proactive problem-solving & improvement: Results-oriented with a focus on continuous improvement.

• Adaptability & resilience: Thrives in dynamic, changing environments.

• Global awareness & cross-functional teamwork: Effective in diverse, global teams.

• Expertise in developing and implementing performance frameworks and methodologies.

• Proficiency in analyzing complex data sets and translating them into actionable insights.

• Proven ability to define relevant KPIs and create comprehensive performance reports.

• Knowledge of predictive analytics and trend forecasting for process performance.

• Understanding of data governance principles and quality management for performance data

• Willingness to travel occasionally (15%)

Fresenius Medical Care core values:

The FP&A Team Lead manages the daily transactional operations of FP&A (sub-) processes to deliver services that meet Service Level Agreements and customer expectations, improves operational effectiveness and efficiency, leads the process of solving operational issues and drives people management and development.

Your responsibilities:

• Hold responsibility for timely and correct execution of ongoing transactions of respective (sub-) process (i.e. reporting, cost allocation)

• Accountable for consistent and ongoing application of rules, guidelines and policies set by Global Finance

• Monitor ongoing execution of (sub-)process in accordance with global process design

• Support the FP&A process design and the management of change requests (e.g. by Local Finance)

• Accountable that SLAs are met (incl. regular performance reporting to internal clients)

• Manage resolution process of issues raised within (sub-) process area and align topics with relevant stakeholders

Performance Management and Leadership:

• Support and manage implementation of continuous improvement measures (incl. automation, process streamlining, participation in group-wide solution projects)

• Contribute to achieve operational efficiency targets and realization of aligned business requests

• Lead SSC FP&A team members to ensure staff performance, motivation and development (incl. ongoing coaching and appraisals)

• Support functional on-boarding of new team members

Reporting:

• Preparation of management reporting, incl. data gathering, validation and consistency checks (incl. monthly, quarterly and year-end performance reporting, sales reporting, cost reporting, functional reporting)

• Provision of management commentary for reports in scope

• Review and validate management reports; liaise with Local Finance for input and stakeholder reviews

• Coordinate and monitor Controlling-related month-end activities (incl. allocations and settlements)

• Support of annual budgeting process (incl. gathering of historical information)

• Support CO-related data management and drive FP&A-related project activities

Our requirements:

• University degree, preferably in Finance / Controlling / Business Administration; Postgraduate university degree is a plus

• CPA, ACCA, CMA, CIMA or equivalent accounting certification is a plus

• 7+ years of experience in a relevant area (esp. FP&A), thereof 2-3 years of experience in a supervisory role

• Excellent written and verbal communication skills in English (other languages will be a plus)

• Ability to work under pressure to strict deadlines with strong problem solving and organizational skills

• A high level of numerical and analytical skills

• Healthcare industry experience.

• Proven experience in a multi-state, multiple legal entity environment preferred.

• In-depth knowledge of governance,  standard management reporting & planning processes

• Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.

• Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

• Initiative - Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.

• Resource Management - Able to control one’s own time and time of direct reports; prepare budgets and spend money wisely; ensure that people have needed equipment; identify and fulfill staffing needs.

• Continuous Learning - Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity; set and monitor self-development goals.

• Solid experience in financial planning, budgeting, forecasting, and variance analysis, including cost centre controlling and profitability analysis

• Proven track record in a shared services environment

• Strong commercial finance skills, including preparation of business cases for investments, tenders, and commercial deals, as well as performance analysis using business KPIs

• Proficient in preparing management reports and presentations for senior stakeholders, and familiar with group reporting standards (IFRS) and compliance requirements

• Ability to collaborate effectively across departments (e.g. Accounting, Operations, Medical, Commercial) and contribute to cross-functional and international projects

Our offer:

• Flexible working hours (start between 6:30 a.m. - 9 a.m.).

• Hybrid working mode (min. 2 days per week in the office)

• Private medical care in LuxMed,

• PZU life Insurance (voluntary insurance)

• Unlimited international travel Insurance (with a global range)

• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)

• Language courses reimbursement (up to 70% of course reimbursement)

• Studies reimbursement (up to 50% of study reimbursement)

• Work abroad possibility (up to 30 days / year)

• Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)

• Holiday allowance (up to 800 PLN / year)

• Childcare refund (up to 900 PLN / year)

• Glasses and contact lenses reimbursement (500 PLN per year)

• Occasional gifts (e.g. 1st year anniversary gift)

• Office team building activities and events