Supply Chain and Logistics
Global Source to Pay Process Performance Manager
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Job ID: R0204516
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
Fresenius Medical Care core values:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
Your responsibilities:
Develop, implement, and continuously refine a comprehensive, globally standardized S2P process performance management framework, aligned with overall business objectives and incorporating leading industry practices.
Collaboratively define and align key performance indicators (KPIs) with the Global Process Owner (GPO) and Global Process Experts (GPEs), ensuring they are measurable, actionable, and directly linked to strategic outcomes
Establish a clear methodology for KPI target setting, including benchmarking and historical data analysis, to drive continuous improvement.
Lead process performance reviews and take ownership of coordinating process improvement activity, driving improvements across the enterprise
Design and implement interactive, real-time process performance dashboards and reports, leveraging advanced analytics and visualization tools to provide actionable insights.
Conduct analysis of process performance data, identifying trends, patterns, and root causes of inefficiencies, and developing data-driven recommendations for process optimization.
Establish a framework for cross-functional performance alignment, ensuring that S2P process KPIs are integrated with related business functions, to drive holistic performance improvement.
Conduct regular benchmarking of S2P process performance against industry best practices and leading organizations, identifying opportunities for innovation and improvement
Build a community of practice to foster collaboration and knowledge exchange among process performance management professionals.
Create and maintain a knowledge management system that captures and disseminates S2P performance best practices, ensuring consistent application and knowledge sharing across the organization.
Improvement in data governance and quality for S2P performance data.
Global S2P Performance Management Framework adoption rate - Global subprocess teams and process operators, actively utilizing the standardized performance management framework developed by the role
Reduction in process inefficiencies identified and resolved: Measured decrease in identified process inefficiencies (e.g., cycle time, error rates) directly attributable to the role's analysis and recommendations.
Stakeholder satisfaction with S2P Process performance reporting and insights: Measured satisfaction (e.g., through surveys) from key stakeholders regarding the clarity, relevance, and actionability of performance reports and insights provided by the role.
Our requirements:
Bachelor’s Degree in Business Management, Advanced Degree and/or Procurement and supply-chain specialization
5+ years of experience in global process performance management, data analytics, and process improvement.
Proficiency in tools like Tableau, Power BI, or similar for performance reporting and analysis.
Strong understanding of ERP systems, ideally S4/HANA, for data extraction and analysis.
Experience with process mining tools and automation platforms for identifying process inefficiencies and driving improvements.
Proficiency in project management (e.g., Jira, MS Project) and collaboration tools (e.g., SharePoint, Teams).
Strategic analysis & data-driven insights: Ability to analyze data and drive strategic S2P improvements.
Influential leadership & collaboration: Strong ability to lead and collaborate globally.
Proactive problem-solving & improvement: Results-oriented with a focus on continuous improvement.
Adaptability & resilience: Thrives in dynamic, changing environments.
Global awareness & cross-functional teamwork: Effective in diverse, global teams.
Expertise in developing and implementing performance frameworks and methodologies.
Proficiency in analyzing complex data sets and translating them into actionable insights.
Proven ability to define relevant KPIs and create comprehensive performance reports.
Knowledge of predictive analytics and trend forecasting for process performance.
Understanding of data governance principles and quality management for performance data
Willingness to travel occasionally (15%)
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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