Global HR Application Support Management Lead

Fresenius core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

The purpose of the role is to lead global Application Support Management function with HR. The scope of responsibility covers functional support for the system issues, processing complex transactions in the HR system (Workday) and maintenance of documentation management system (PeopleDoc). The Application Support Management Lead will also act as the Business Process Owner for the HR Ticketing System.

Your Responsibilities:

• Lead global Application Support Management team (c.a. 30 team members)

• Ensure smooth, undisrupted flow of transactions and processes

• Ensure quality and correctness of processed transactions as well as high levels of customer satisfaction

• Drive process alignment and continuous improvement activities across countries and regions

• Continuously look for process and service efficiencies as well scope enhancement opportunities

• Ensure smooth collaboration with internal and external stakeholders i.e. HR, IT, Business Process Management, vendors

• Provide continuous and vital contribution to the Workday and PeopleDoc enhancement process

• Ensure smooth roll outs of team's support for newly embraced geographies, Business Units and functionalities (related mainly to PeopleDoc)

• Act as escalation point in case of issues, related to the scope of services delivered by the team

• Ensure smooth resolution of service issues

• Ensure the support for potential new HR tools being embraced is extended smoothly

• Proactively manage risks and issues, escalate timely through appropriate channels

• Act as Business Owner for the HR ticketing system 

• Act as the “voice of HR” and make business decisions regarding the ticketing system changes and improvements

• Act as “speaking partner” for the technology team when it goes to ticketing system updates and enhancements

Our Requirements:

• Willingness to travel globally

• Minimum 10 years of professional experience in roles related to Information Systems Management, preferably in HR

• Excellent functional knowledge of HR tools and ticketing systems

• Practical knowledge of Workday HR system

• Experience in global leadership roles, preferably in shared services or BPO environment 

• Minimum 5 years’ experience in leading global, dispersed teams preferably in HR and/or IT 

• Strong leadership skills

• Proven track record in leading functional support service delivery, based on established performance indicators

• Strong risk and issue management skills

• Excellent collaboration and stakeholder management skills

• Proven track record in implementing tangible service improvements

• Practical process and service (re)design skills

• Ability and willingness to work in demanding, fast-paced, transformational environment 

• Advanced English (minimum C1 level), additional language will be an asset;

Our offer:

• Hybrid working mode (min. 2 days per week in the office) or remote working

• Private medical care in LuxMed

• PZU life Insurance (voluntary insurance)

• Unlimited international travel Insurance (with a global range)

• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)

• Language courses reimbursement (up to 70% of course reimbursement)

• Studies reimbursement (up to 50% of study reimbursement)

• Work abroad possibility (up to 30 days / year)

• Holiday allowance (up to 800 PLN / year)

• Childcare refund (up to 900 PLN / year)

• Glasses and contact lenses reimbursement (500 PLN per year)

• Occasional gifts (e.g. 1st year anniversary gift)

• Relocation package;

• Office team building activities and events