GBS PMO Manager

PURPOSE AND SCOPE:

The Principal Program Manager partners with various departments across Fresenius Medical Care to provide program level management to a broad range of large-size programs of high complexity for enterprise-wide improvement, optimization, innovation, and transformation initiatives as part of the defined portfolio of work. Independently interacts with clinical/operational leaders across the institution, building new relationships and partnerships and is responsible for the overall direction, management, implementation, sustained control, and completion of assigned programs, ensuring alignment with organizational goals and strategies. Serves as a subject matter expert in various complex operational elements, policy, compliance matters, technology use cases, best practices, and capabilities. Leads highly visible and complex programs requiring collaboration with senior leaders. Provides strategic and tactical guidance and insight for programs that are mission or business critical. Provides leadership and expertise to Clinical and Administrative staff to achieve successful operational and business performance improvement. The Principal Project Manager is an expert and recognized authority in Project and Program Management who can consider multiple approaches and determine which is superior. Maintains thorough knowledge and acts as main point of contact for all programs under their responsibility. Serves as subject matter expert in the principles and tools of program management.  Provides resolution to an assortment of problems that are typically not well defined, thus judgment is required to clarify the problem and determine action. Influences strategic thinking and competitive positioning for a subfunction in the organization. Responsible for leading change that ensures best practices and industry insights are adopted and implemented. The Principal Program Manager coaches, mentors, and sometimes supervises, other project managers devoting time developing skills within the team, assessing progress, conducting program reviews and program health assessments, providing leadership visibility at all levels, and ensuring quality, and on-time program implementations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Oversee delivery of program activity associated with major business changes and initiatives.
• Leads and determines the optimal program strategy and work stream structure for the programs in their portfolio. Identifies resource requirements and expertise required to deliver program success.
• Develops and implements methods and tools by which to organize, standardize, and manage program activities as part of the program assigned. Identifies and manages program dependencies, critical path, changes, and implements appropriate corrections to achieve project and program outputs.
• Creates the program risk mitigation plan and consistently assesses the program, team, stakeholders and executive leadership for emerging program risks or concerns.
• Performs contingency planning and risk management analyses for assigned programs, developing alternative plans, and laying the necessary groundwork for efficient implementation of contingency plans. Performs project and program evaluations and assessment of results.
• Works with various business leaders and representatives to ensure delivery of key milestones on time and within budget, resource, and policy.
• Meets with stakeholders to make communication easy and transparent regarding program issues and decisions.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Implements and manages changes and interventions to ensure program goals and project goals within the program are achieved.
• Develops and manages a regular program reporting mechanism to team and relevant business leaders.
• Tracks and monitors progress and escalates business risks where appropriate and concisely presents and communicates key data to colleagues and other stakeholders in a timely and consistent manner throughout its life cycle.
• Uses broad expertise, unique knowledge, and skills to contribute to the development of company objectives and principles and achieves goals in creative and effective ways. (Barriers to entry, such as technical committee review, exist at this level)
• Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises judgment in methods, techniques, and evaluation criteria for obtaining results. Recommends the application principles to plan, develop, facilitate, and implement process improvement and optimization initiatives.
• Interface with activities related to developing the current and future state process and performance utilizing data analysis for assessing root causes, issues with process, stakeholder support needed, and gap identification.
• Identifies appropriate metrics to assess baseline, demonstrate impact of the initial scoping and valuation of improvement work, and to monitor progress toward improvement goals.

• Develops program management timeline driven planning tools, that highlight any risks for triple constraint model.

• Ability to construct proof of concepts that produce meaningful data and results for interpretation, which can be leverage for future project phasing.
• Participates in regular check-in meetings and toll-gate review to ensure progress and alignment of stakeholders, goals, scope, solutions, and timelines.
• Identifies the impact technical changes will have across the business unit and business segments and periodically consults with project leadership needed alignment and/or interventions.
• Partners with other disciplines within the team in the development of the project strategies and solution implementation.
• Evaluates and assesses project plan post implementation and presents key findings/learning to team members, stakeholders, and executives. Further identifies key themes and communicates learning that can be reapplied across the organization.
• Role models diplomacy and courageous leadership when resistance, fear, lack of transparency or other factors may hinder obtaining project/program results.
• Assists with curriculum development and training, participates and conducts workshops on the concepts of program management including PMI methodologies, benefits realization, risk assessment and stakeholder engagement.
• Acts independently to determine methods and procedures on new or special assignments.
• Facilitates the onboarding, business case development and prioritization of workstreams and sub-projects under the guidance of the program governance.
• Assist junior level staff with more complex tasks that require a higher level of understanding of functions.
• Coaches’ leaders, staff, and teams as they develop solutions for complex problems by innovating, designing, and developing processes, procedures, tooling and/or automation.
• Works closely with senior management influencing strategic thinking to drive the development and operational implementation of improved and optimized processes, with the application of program management tools and methods, as well as the application of change management, team facilitation, and innovation tools and techniques.
• Serves as a work design expert for teams in the application of program management methods, project dependency concepts and implementation principles to execute on design/redesign of operational and clinical workflows.
• In partnership with project leadership, provides effective structured change management support for the implementation of specific change management strategies including planning, identification of risks, coordination with stakeholders, and overcoming of obstacles to change.
• Provides necessary information and educational material for improvement projects, keeps teams on track in the program cycle, and provides coaching to team members.
• Trains the workforce on the principles, methods, and tools of program management to promote a learning environment and development of a strong community of practice.
• Performs other related duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Some travel between locations primarily during the business day, although some out-of-the-area and overnight travel may be expected.

SUPERVISION:

• May supervise the activities of other team members within program and project career ladders.

EDUCATION AND REQUIRED CREDENTIALS:

• Bachelor’s Degree required.
• Master’s Degree required or in progress.
• PMP-PMI Required.
• PgMP-PMI Required or in progress.
• Change Management certification required.

EXPERIENCE AND SKILLS:

• Minimum of 12 years of experience managing complex programs and projects within the healthcare industry or an equivalent combination of education and experience
• Able to lead/manage others and oversee the timely and successful completion of large scale and/or multiple projects.
• Consistently self-directed and a self-starter, leader, and facilitator of group dynamics
• Demonstrated experience in identifying and aligning appropriate functional and technical skills and resources necessary to meet strategic goals and business objectives, within prescribed timelines and budget parameters.
• Strategic and creative problem solving and conflict management skills with the ability to identify and make critical decisions and recommendations on urgent, challenging issues and problems in a timely manner.
• Strong, polished interpersonal skills with the ability to develop and cultivate positive partnerships, communicate with all levels of peers and management in a respectful and tactful manner to enhance efficiency, satisfaction of staff and corporate support, and lead internal work streams.
• Experience in curriculum development and delivering of program management training.
• Experience in the use of PPPM software tools.
• Demonstrated ability in the development of change management strategies and interventions.
• Experience in the use of design thinking methods and tools.
• Experience in managing complex programs with truncated timeline.
• Able to develop relationships at all levels throughout the organization and skilled at consensus building, conflict resolution and negotiation.
• Ability to interact with senior management on matters requiring coordination across organizational lines.
• Ability to manage cross functional program and project teams.
• Demonstrated ability to foster positive relationships and leverage existing stakeholder relationships within organizations.
• Strong oral and written communication and presentation skills.
• Strong analytical skills and ability to construct business case analysis. Ability to translate business requirements into work breakdown structures and realization plans.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent planning, organization, analysis, and problem-solving skills.
• Superb training and facilitation skills and ability to influence and motivate teams.
• Ability to present to internal executive leadership and external groups outside the organization.
• Excellent computer skills, proficient with Microsoft Office applications.

ACKNOWLEDGEMENT:

I acknowledge that I have read and accepted this job description.  I understand what is expected of me in this position, and I am able to perform the essential functions as outlined with or without reasonable accommodation.  Furthermore, I understand that the duties and responsibilities listed in this job description are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  If I have any questions about duties and responsibilities not specified in this job description that I am asked to perform, I should discuss them with my immediate supervisor or my Human Resources representative.

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