GBS ITS SAP COE Sustain : Integration Lead

The Integration Lead is responsible for enterprise-wide ownership of SAP integration execution to enable secure, scalable, and reusable integrations across SAP and non SAP systems, supporting S/4HANA and cloud platforms under defined governance, security, and performance standards‑SAP systems, supporting S/4HANA and cloud platforms under defined governance, security, and performance standards.

Goal of function:

Own the SAP integration strategy and execution across the enterprise, ensuring secure, scalable, and reusable integrations that enable end-to-end business processes across SAP and non-SAP systems. Provide leadership for API-led connectivity, data exchange, and event-driven patterns to support S/4HANA and cloud platforms while complying with governance, security, and performance standards and Data Privacy.

Organization:

The function incumbent reports to: SAP Center of Excellence - SAP COE Lead

Tasks:

• Lead Application Maintenance and Development activities, ensuring seamless integration between S/4HANA and internal/external systems using SAP Business Technology Platform Integration Suite (IS).

• Lead L2/L3 support for integration interfaces and middleware components.

• Validate and Architect the Integration design and Solutions

• Manage incident resolution, root cause analysis (RCA), and defect remediation.

• Provide governance for enhancements and Recommend Best Practices.

• Ensure SLA adherence and optimize interface performance.

• Lead and mentor the integration team members.

• Provide effort estimation, resource planning, and status reporting

• Collaborate with functional and technical teams for end-to-end delivery

Secondary Tasks:

• Coach and mentor integration developers; perform design/code reviews and promote best practices.

• Drive automation for build and deployment (CI/CD) of integration artifacts.

• Partner with Basis, Security, and Data teams on performance tuning, identities, and data quality controls.

• Lead complex cutovers and hypercare for integration-heavy releases.

• Evaluate emerging SAP/BTP integration capabilities and recommend adoption roadmaps.

• Contribute to vendor RFPs and SoW reviews for integration tooling and services.​

​Key Performance Indicators:

Please list distinguishing qualitative and quantitative features by means of which performance in the position can be measured.

• Interface availability and performance SLAs (throughput, latency, error rate).

• Defect density and mean time to detect/resolve (MTTD/MTTR) for integration incidents.

• Deployment success rate and lead time for changes (CI/CD).

• Reusability/adoption of standardized integration assets and APIs.

• Compliance with security and data governance controls (e.g., SoD, PII handling).                       

Qualifications, experience, know-how, and skills critical for success:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

• 12+ years of SAP integration experience, with at least 4+ years on SAP BTP Integration Suite.

• Strong experience integrating SAP S/4HANA with SAP and non-SAP systems.

• Hands-on expertise in BTP-IS, API Management, and middleware architecture.

• Experience in SAP S/4HANA-BTP-IS Integration, Development & Maintenance of environments.

• Proven experience in leading offshore teams and Co-Ordinating Onsite and near-shore teams.

• SAP BTP or Integration Suite certification (MUST).

Important personal qualities:

• Customer-centric, outcome-driven, and pragmatic.

• Strong leadership and coaching capability.

• Analytical and structured problem solver; attention to detail with a quality mindset.

• Excellent communication and stakeholder management across business and IT.

Other specialized knowledge:

• SAP PI/PO, SAP Cloud Integration (CPI), SAP BTP Integration Suite (API Management, Event Mesh, Integration Advisor).

• EDI Integration experience dealing with ANSI X12, EDIFACT, EDICOM. Dealing with 3PL integrations.

• Experience using Groovy Script and JavaScript.

• API-first and event-driven integration patterns; security (OAuth2, SAML, TLS/SSL).

• IDoc/RFC/ALE, OData/REST/SOAP; message mapping, error handling, retries, and monitoring.

• DevOps/CI-CD for SAP integration artifacts; Git, Jenkins/Azure DevOps, transport automation.

• SAP ChaRM or Cloud ALM for change and transport control

• SAP S/4HANA and 3rd Party integration (IDoc, OData, SOAP, RFC, REST, EDI)

• Life Sciences Industry experience (preferred).

• Exposure to GXP standards.

• Fluent English; additional European language a plus.

• Proficiency with SAP Solution Manager/Cloud ALM, Interface Monitoring (e.g., SAP Application Interface Framework/PAI), and log/metric tools; working knowledge of Azure/AWS services for connectivity.

• S/4HANA core processes (O2C, P2P/S2P, M2D, R2R), SAP Ariba, SuccessFactors, and common non-SAP SaaS endpoints.

Willingness to work with global teams across time zones; occasional travel; support critical releases as needed.