Information Technology
GBS-ITS SAP COE - STP Supplier Onboarding ORO Labs Professional
Address: Bengaluru, Bengaluru, Karnātaka, 560066, India
Job ID: R0241776
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
This role is responsible for providing expert-level functional and technical support for STP Supplier Onboarding ORO Labs Professional. The role ensures continuous process improvement, system stability, solution optimization, and alignment with enterprise-wide strategic objectives to have a deep understanding of Supplier On-boarding Process, with Integration support to S/4 HANA and ORO Labs tool.
Goal of function
Fulfill all the technology requirements for Procurement function e.g. Evaluate, implement new process & tools globally and support existing processes and platforms deployed globally
Organization
The function incumbent reports to: GBS ITS SAP COE Process Lead/ Service Lead
Tasks
Understand business requirements to design and deliver the appropriate solutions.
Collaborate with other ITS, GBS, etc. teams or Enterprise Excellence teams and externals to deliver appropriate solutions to the business.
Oversee tracking &resolution for production support issues, ensuring timely delivery of
enhancements (BAU), managing escalations, and providing regular status updates to project leadership.
Key Performance Indicators
Meet project objectives and project milestones, considering planned resources and deadlines, approved project scope, and requested quality of project deliverables.
Risk awareness and corrective action, where applicable
Project-related targets
SLA for Production support issues
Qualifications, experience, know-how and skills critical for success
Required training and education:
Any Graduate/MBA
Up to 10 years’ experience in a relevant area.
Required professional experience (in years):
Be the technical owner for ORO Labs, with a good understanding of the supplier onboarding E2E process:
Maintain the end‑to‑end architecture of the supplier onboarding solution (ORO Labs)
Working knowledge to Configure workflows, approval rules, questionnaires, and validations
Ensure seamless integrations with MDG, ERP (SAP-ECC, S/4HANA), Risk management tools, Compliance tools, Payment systems
Evaluate and implement system upgrades, patches, or new modules
Monitor and resolve integration failures impacting supplier creation or updates
Incident, Problem, and Escalation Management: Conduct root‑cause analysis for recurring onboarding or integration problems. Coordinate with third-party support teams for timely incident resolution. Ensure stability of workflows and supplier registration portals.
System Admin Activities as needed: Manage application settings, templates, onboarding forms, and supplier questionnaires. Maintain user roles & permissions and ensure compliance with security policies. Oversee external supplier access management (e.g., portal credentials)
Support Data Quality, Validation & Governance as needed: Support data cleansing or corrections. Ensure global data standards (taxonomy, mandatory fields, naming conventions) are adhered to. Support governance team in enforcement of policies (e.g., duplicate prevention)
Collaboration with Business & Compliance Teams : Support procurement, legal, finance, tax, and risk teams in supporting onboarding requirements. Align technical implementation with business processes (e.g., diversity certification checks, AML compliance, bank validation rules). Translate business needs into scalable technical solutions
Reporting, Analytics & KPI Monitoring: Develop or maintain dashboards (Supplier onboarding cycle time, Rejection/failure rates, Integration success rates, Compliance completion metrics
Documentation & Knowledge Management: Own and Maintain documentation - Technical design documents, Integration maps, Process flows, Field dictionaries, SOPs and support playbooks, Support onboarding of new support staff and business users through training
Important personal qualities:
Strong Communication Skills, Excellent Customer Service Orientation, Problem-Solving Mindset, Attention to Details, Adaptability & Quick Learning, Team Collaboration, Time Management, Reliability & Accountability.
Technical knowledge
SAP Master data expert, Integration/functional SAP MDG, S2C SAP S/4 knowledge
Languages
Fluency in written and spoken English is obligatory; a further European language would be beneficial
IT skills
MS Office, Office 365, etc.
Product knowledge
SAP S/4 HANA and ORO Labs supplier onboarding tool.
Willingness to travel according to the business need, shall accommodate different time zones as per project requirement.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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