Business Operations and Development

GBS Intelligent Automation & Analytics BOT Operator

Address: Bonifacio Global City, Manila, NCR, Philippines

Job ID: R0173420

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Job Description

The RPA Bot Operator will be responsible for managing, maintaining, and optimizing robotic process automation (RPA) bots using UiPath/Blue Prism software. This role includes monitoring bot performance, identifying and resolving technical issues, and ensuring the smooth integration of RPA solutions into various business processes and will support operations across four regions: North America (NA), Europe, Middle East, and Africa (EMEA), Asia-Pacific (APAC), and Latin America (LATAM). The role is expected to include a high likelihood of night shifts to accommodate North America and LATAM operations.

Responsibilities:

  • Oversee daily scheduling and operations of UiPath/Blue Prism bots.
  • Monitor system logs, performance, and overall health to ensure bots are functioning optimally.
  • Manage bot jobs, queues, and workflows to ensure they are efficient, accurate, and aligned with business needs
  • Identify and resolve technical issues impacting bot execution.
  • Work with development teams to troubleshoot and correct any bot malfunctions.
  • Implement, test, and validate corrective actions to minimize future disruptions.
  • Conduct routine maintenance, upgrades, and updates to ensure bots remain efficient and reliable.
  • Contribute to the design, development, and deployment of new RPA bots a
  • Maintain comprehensive records of bot activities, performance, issue resolution, and other key metrics.
  • Partner with cross-functional teams to ensure the successful integration of RPA bots into business workflows.

Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related discipline, or equivalent practical experience.
  • Prior experience with UiPath/Blue Prism RPA software.
  • Proven track record in monitoring, managing, and troubleshooting automated processes.
  • Familiarity with scripting languages or other automation tools is advantageous
  • Strong communication and interpersonal skills with proven ability to work collaboratively.
  • Solid problem-solving and analytical thinking abilities.
  • Exceptional attention to detail and operational accuracy.
  • Self-starter with the ability to prioritize and manage multiple tasks independently.

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN

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We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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