Sales Marketing and Communications
Field Service Technologist
Address: 11188 Featherstone Way, Unit 130, Richmond, BC V6W 1K9, Canada
Job ID: R0185675
Sales Marketing and Communications
Address: 11188 Featherstone Way, Unit 130, Richmond, BC V6W 1K9, Canada
Job ID: R0185675
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
PURPOSE AND SCOPE:
Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.
Under the direction of the National Technical Services Manager or Technical Supervisor, this individual will perform general repair, maintenance, functional checks and sales support of Hemodialysis machines, peritoneal Cyclers, and Portable Reverse Osmosis systems and ancillary products sold by Fresenius Medical Care Canada (FME Canada).
DUTIES / ACTIVITIES:
CUSTOMER SERVICE:
Responsible for driving the FME Canada culture through values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Repair and perform preventive maintenance on Fresenius Medical Care equipment as per manufacturing specifications.
Provide and maintain documentation on all service/maintenance performed on Fresenius Medical Care equipment.
Conduct and document the functional checks/calibrations required on all Fresenius equipment before delivery and installation at customer site.
Complete appropriate paperwork to return defective modules and spare parts to Fresenius Medical Care.
Modify and/or retrofit Fresenius Medical Care equipment according to the installation procedures set out by the manufacturer.
Provide technical support (phone and on-site) to Regional Sales Managers and/or to customers on all equipment-related matters and in a timely fashion.
Manage technical CRM database documentation to assure patient records, billing records, device swaps, and field work schedules are up to date and completed on time.
Assume the responsibility of being “ON CALL” when required.
Adhere to ISO rules and regulations.
Help in keeping the Technical Department clean and in order.
Perform other duties as required.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
This position is split between work in the field (home patient visits may be required) and office based (work required in the technical centre and office). Travel for this position is moderate . Moderate lifting will be required.
EDUCATION:
Graduate of a 2 or 3-year college program in Biomedical Engineering, Electronics or Instrumentation
Minimum of 2-3 years of relevant healthcare industry experience is preferred however new graduates are encouraged to apply.
Must possess strong computer skills with experience using Outlook, Microsoft Word, Excel, Lotus Notes
Excellent organizational and interpersonal skills are also a requirement
Must have a valid driver’s license
Internal Contacts: Marketing, Sales, Clinical
External Contacts: Customers, Hospital Technologists
SUPERVISION:
N/A
The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
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