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Field Service Technician
Address: Valimotie 13 b B, Helsinki, Uusimaa 00380, Finland
Job ID: R0097932
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Job Description
Field Service Technician
Finland
About Us:
As a global health care company, we have a special vision: Create a future worth living for patients worldwide. Every day. To achieve it, we empower our employees to do their best work. That’s how we became the world’s leading provider of products and services for individuals with renal diseases.
We offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day.
If you consider yourself to be a pro-active and dynamic individual seeking to develop your career as a technician within an organization where the work, you do will really make a difference then we look forward to hearing from you.
About The Role:
The Field Service Technician performs client-site installation, service and maintenance on company manufactured and/or distributed equipment within the assigned regional area(s), on time, with quality exceeding the customers’ expectations.
Responsibilities:
- Travel to customer sites (around Finland)
- Performing mechanical and fine mechanical installation, mainly working with water technology (double reverse osmosis)
- Independently plan and schedule equipment troubleshooting and scheduled maintenance according to the manufactures’ instructions, to ensure maximum up-time of equipment.
- Plan and perform new equipment installations for customers
- Provide technical support in the diagnosis of operational and/or technical issues of applicable equipment
- Ensure data accuracy and integrity within applicable systems throughout the documentation process of all completed services performed
- Provide service advice to customer service
- Maintain spare parts inventory and calibration
- Provide service development ideas to the service manager
- Obtain and provide sales support information to sales staff
- Participate in new equipment training
- Perform all responsibilities in compliance with company policies and procedures intended to meet health and safety, compliance, and regulatory guidelines
Physical demands:
- The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be available to work overtime as required.
- Routinely lift and/or move up to 30 kg.
- Extensive travel may be required, domestically and a limited amount abroad (Germany and the Nordic countries)
Qualifications:
- Electrical or mechanical engineering education or equivalent, preferably in healthcare facilities
- Electrical / electronic knowledge (S3 qualifications are seen as an advantage)
- Basic IT skills (basic network skills)
- Valid driver’s license required
- Strong customer service skills
- Strong oral and written communication skills both in Finnish & English
- Highly motivated, organized, and able to work independently and in a team
- Self-starter and self-responsible
- “First time right” mentality
- Flexible
- Prior field experience in medical products or hospital environment is seen as an advantage
For further details contact:
- Kimmo Turunen: 040 128 7713
- Dates & times available: 22.9 & 25.9.2023 from 8:00 – 11:00
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN
Inpatient Services RN
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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