Engineering
Field Service Engineer II
Address: Headquarters, Waltham, MA 02451, United States of America
Job ID: R0196905
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
PURPOSE AND SCOPE:
The incumbent will assist engineers and customers in the area of Engineering, Equipment and Quality to test and improve the reliability of NxStage's products. This may include the basic repair and handling of NxStage product systems along with inspection, testing and evaluation of product conformance.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment
- Perform at the highest degree of skill, operations such as cleaning, packing and material handling
- Act as system expert on NxStage product systems
- Travel to customer sites for installations, training and repair with little or no notice
- Expert ability in testing, calibration, preventative maintenance and simple troubleshooting
- Work under limited supervision
- Ability and willingness to engage in complex service activities and projects, create service documentation, provide training and may be assigned to functional supervision on a limited basis
Engineering
- Perform reliability testing on various NxStage products, record data and summarize results
- Execute validation protocols, perform functional testing under the direction of an Engineer and document results
- Collaborate in the production of NxStage products and/or equipment as required
- Participate in continuous improvement activities including fixture development and process improvement
- Assess customer returned product to determine failure modes and identify root causes
Quality
- Participate in the investigation of manufacturing problems and product complaints
- Lead in the review of Device History Records for the purpose of product release
- Assist in Document Control
- Calibration and quality system performance tracking
- Database maintenance
- Assist in inspections and testing of product components to ensure compliance to specifications and applicable standards as assigned
Software Quality
- Performs audits and tests of software products in accordance with software test plans and procedures
- Debugs and characterizes defects, providing detailed configuration and descriptions for passing and failing tests for defect reports
- Maintains documentation of testing and reports results
- Identifies actual or potential problems in test procedures or company products
- Assists product development and quality engineers in the diagnosis and replication of product failures
- Maintains software library and offsite storage of software
- Manages equipment used by the software quality team
- May be required to administer or maintain some software programs used by the team.
- Other duties as assigned
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
- The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Significant travel upwards of 90%
EDUCATION:
- An associate's or technical degree is preferred
EXPERIENCE AND REQUIRED SKILLS:
- 3+ years experience
- Exceptional troubleshooting ability
- Exceptional customer relation skills
- Demonstrated ability to manage projects and meet required timelines
- Good organizational and follow-up skills
- Ability to interface with multiple groups in the organization to resolve service issues
- Overall positive and optimistic attitude
- Must possess the ability to use various common hand and power assisted assembly tools.
- Strong Computer skills
- Ability to lift heavy objects and work in areas not necessarily optimized for service activity
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form (smartsheet.com)
EOE, disability/veterans
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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