Human Resources

Experience Programs Specialist

Address: Bonifacio Global City, Manila, NCR 1781, Philippines

Job ID: R0181037

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

The Experience Programs Specialist will support and execute work in the employee and patient care experience space. This individual will be responsible for providing administrative support and ensuring smooth operations of the Achievers for Fresenius Medical Care Recognition platform and other experience initiatives. The Specialist will be an integral part of our team, contributing to the ongoing user experience of Achievers, thereby enhancing the overall employee experience. Please note that experience in healthcare is not required for this role.

Responsibilities:

  • Engage with stakeholders to understand business challenges involving our patients and employees to understand what programs/program modifications are needed to enhance the experience of these groups.
  • Assist and support the implementation, and evaluation of employee experience programs globally (e.g., Achievers, stay interviews, employee wellness, exit process)
  • Assist and support the implementation, and evaluation of patient experience programs globally (e.g., patient grievance process, optimization of patient transition to home, patient champions program).
  • Partner with other areas of Human Resources (e.g., Centers of Excellence (COEs) and HR Business Partners).  
  • Act as the subject matter expert for the team, remaining informed and updated on all aspects of Achievers (e.g., attending quarterly review and vendor meetings).
  • Respond to all inquiries and requests from users of the employee and patient experience programs; evaluate the requests to understand business challenges/questions, consult with stakeholders on responses, identify potential updates, report to the experience team on themes and trends,
  • Execute and support business recognition programs integrated on the global recognition platform (e.g., validate reports, confirm timing and logistics with stakeholders, process system uploads, upload approved announcements and bulk recognition requests).
  • Drive the ongoing support and implementation of new functionality of the global recognition program including working with vendors to support program related functions/applications (user management, reporting, systems integrations, etc.) and and assist the team with the creation of experience program related presentations.

Qualifications:

  • Bachelor’s degree required
  • 1-3 years of experience in in roles supporting the launch and maintenance of employee and/or patient experience programs
  • The ideal candidate will have strong organizational skills, attention to detail, and the ability to prioritize tasks effectively and proactive approach to problem-solving
  • Strong interpersonal skills with ability to build professional relationships
  • Excellent verbal and written communication
  • Good time and project management skills; preferably with experience supporting small projects or components of larger projects, including planning, execution, monitoring, and closing
  • Proficiency in software applications, including, Microsoft Excel and PowerPoint
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

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We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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