Human Resources

Experience Programs Specialist

Address: Headquarters, Waltham, MA 02451, United States of America

Job ID: R0186268

Apply Now
  • Overview
  • Job Description
  • Success Profile
  • Rewards
  • Video Testimonials
  • Connect

As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Job Description

  • Engage with stakeholders to understand business challenges involving our patients and employees to understand what programs/program modifications are needed to enhance the experience of these groups.
  • Assist and support the implementation, and evaluation of employee experience programs globally (e.g., Achievers, stay interviews, employee wellness, exit process)
  • Assist and support the implementation, and evaluation of patient experience programs globally (e.g., patient grievance process, optimization of patient transition to home, patient champions program).
  • Partner with other areas of Human Resources (e.g., Centers of Excellence (COEs) and HR Business Partners).  
  • Act as the subject matter expert for the team, remaining informed and updated on all aspects of Achievers (e.g., attending quarterly review and vendor meetings).
  • Respond to all inquiries and requests from users of the employee and patient experience programs; evaluate the requests to understand business challenges/questions, consult with stakeholders on responses, identify potential updates, report to the experience team on themes and trends,
  • Execute and support business recognition programs integrated on the global recognition platform (e.g., validate reports, confirm timing and logistics with stakeholders, process system uploads, upload approved announcements and bulk recognition requests).
  • Drive the ongoing support and implementation of new functionality of the global recognition program.
  • Assist the team with the creation of experience program related presentations.
  • Work with vendors to support program related functions/applications (user management, reporting, systems integrations, etc.)
  • Support and assist with the development of Achievers program-related promotional materials, user guides, quick reference materials etc. to support the rollout and ongoing management of the platform.
  • Provide support for the Experience Programs team intake process (e.g., export requests to Excel, respond to requests with status updates, collaborate with team on approved work).
  • Partner with Global Communications, HR Leadership and business stakeholders to develop program related communications such as program announcements, program status updates, program changes, and program results.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

 

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

  • Bachelor’s degree required
  • 1-3 years of experience in in roles supporting the launch and maintenance of employee and/or patient experience programs
  • Strong interpersonal skills with ability to build professional relationships
  • Attention to detail
  • Excellent verbal and written communication
  • Strong time and project management skills
  • Proficiency in Microsoft Excel and PowerPoint
  • Experience supporting small projects or components of larger projects, including planning, execution, monitoring, and closing

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

Watch what empowers us.

Watch what empowers us.

Watch what empowers us.

Connect With Us

Subscribe and follow to see the newest jobs and updates about life at Fresenius Medical Care.

By submitting your information, you acknowledge that you have read our privacy policy consent to receive email communications from Fresenius Medical Care AG.

© Fresenius Medical Care AG