Director of Learning Operations, Learning Services

Fresenius core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

The Director of Learning Operations, Learning Services will lead a team of Learning Consultants and Learning Administrators for The University’s Global Learning Management System (LMS). This role is crucial in providing Tier 1 and Tier 2 support for the system, ensuring operational efficiency and user satisfaction. The position holder own the Learning intake process for the LMS. Additionally, they will collaborate closely with global training leads across Fresenius Medical Care (FME) to ensure training needs are well defined and effectively mapped through the system.

Your responsibilities:

• Owns Learning processes that are handles through the Global LMS.
• Owns governance over the Global LMS and oversee the daily operations, ensuring system stability and performance.
• Develop and implement operational strategies to improve system support and user satisfaction.
• Collaborate with global training leads across FME to define and map training needs through the system and ensures that learning initiatives support overall business objectives.
• Collaborate with the Heads of Learning Platforms and Global Learning Measurement & Digital Content Strategy Director to ensure adherence to system governance.
• Ensure compliance with organizational policies and industry standards.
• Stay updated with the latest LMS technologies and best practices.
• Approves changes to the Learning processes in the Global LMS.
• Own and provide Tier 1 and Tier 2 support for internal and external LMS users via ServiceNow and other tools.
• Own the training intake process for Learning Services globally, ensuring efficient handling and prioritization of training requests.
• Monitor and analyze system performance metrics, identifying areas for improvement.
• Lead and manage a team of learning operations professionals - Learning Consultants and Learning Administrators, providing guidance and support to ensure high performance.
• Set clear performance expectations, conduct regular evaluations, and provide constructive feedback to help team members improve and excel.
• Administer the learning budget, monitor expenses, and ensure cost-effective use of resource.

Our requirements:

• Willingness to travel globally.
• Degree in Information Business Studies, HR, Learning or MBA.
• Experience in leading cross cultural teams to work collaboratively with cross-functional teams.
• Proven experience in managing LMS or similar business operations and support teams (at least 8 years of related experience).
• Strong leadership and team management skills (minimum 5 year line management experience).
• Excellent problem-solving and analytical abilities.
• Familiarity with Tier 1 and Tier 2 support processes.
• Strong communication and interpersonal skills (English at least C1 level).
• Knowledge of industry standards and compliance requirements.
• Knowledge of systems such as Service now and Project Management tools.

Our offer:

• Hybrid working mode (min. 2 days per week in the office)
• Private medical care in LuxMed
• PZU life Insurance (voluntary insurance)
• Unlimited international travel Insurance (with a global range)
• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
• Company car or a car allowance
• Language courses reimbursement (up to 70% of course reimbursement)
• Studies reimbursement (up to 50% of study reimbursement)
• Work abroad possibility (up to 30 days / year)
• Holiday allowance (up to 800 PLN / year)
• Childcare refund (up to 900 PLN / year)
• Glasses and contact lenses reimbursement (500 PLN per year)
• Occasional gifts (e.g. 1st year anniversary gift)
• Office team building activities and events