Sales Marketing and Communications
Director, Commercial Sales Tools & Digitization
Address: 350 Merrimack St, Lawrence, Massachusetts, 01843, United States of America
Job ID: R0242062
Location Type: Remote
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
PURPOSE AND SCOPE
The Director of Commercial Sales Tools & Digitization is responsible for designing, developing and executing a comprehensive strategy to deliver a contemporary sales CRM enablement platform for the commercial team. This role ensures that the sales team are equipped with the necessary workflows and automation to support the selling motions in the field. Additionally, the Director oversees the CRM system and roadmap to optimize sales processes, encourage data-driven decision making and provide business intelligence to execute on national sales strategies. The Director of Commercial Sales Tools & Digitization collaborates closely with Sales, Marketing, IT, Product and Operation teams to align system integrations, handoffs and design contemporary workflows that support business initiatives. Influencing and collaborative leadership will be essential.
PRINCIPAL DUTIES & RESPONSIBILITIES
· Own, design, implement a state-of-the-art CRM eco-system to support the US Commercial Operations Sales teams. This includes leading an assessment of best-in-class platforms, making a recommendation and leading the teams to execute on time, on budget for delivery of a contemporary platform that will support one united sales team.
· Drive the strategy of key platforms including CRM (e.g. SFDC, MS Dynamics), CPQ tools, sales engagement platforms (e.g. Outreach, Gong, Highspot, Seismic), analytics and enablement technologies across the entire buyer journey. Collaborate with global stakeholders, other functions and departments to create an effective, integrated experience.
· Provide vision for a standardized, efficient digital platform for sales teams to use with automation, workflows, data intelligence and AI to help drive sales win and hit rates.
· Define & execute a multi-year roadmap for sales tools aligned with revenue growth strategies. Lead across departments to plan for integrations, systematic handoffs and eliminate manual touches.
· Oversee sales analytic measurement systems to track, report and optimize key performance metrics, leveraging data-driven insights to refine sales strategies and execution.
· Integrate digital learning platforms, virtual training and other innovative methodologies to enhance learning development.
· Lead a direct team and mentor a cross-functional team of business analysts, sales operations and solution architects. Create vision and influence multi-functional stakeholders for business success.
· Lead all project management activities for team to support digital transformation efforts – both within sales team and other functions to deliver a world class automation experience.
· Responsible for budgeting, program prioritization, lead vendor selection, contract negotiation, and ROI analysis for implementation.
· Drive adoption and usage of sales tools through change management, training and performance tracking.
· Establish governance and data integrity standards across systems.
· Collaborate with Sales Operations and BI teams to deliver insights and dashboards to sales leadership.
EXPERIENCE & SKILLS
- 10+ years of experience in sales operations, revenue operations or digital transformations with at least 5 years in a leadership role.
- Deep expertise in sales tech platforms (e.g. SFDC, CPQ, Hubspot)
- Proven success in leading complex technology implementation and change management programs.
- Strong understanding of B2B sales processes, including pipeline management, forecasting, pricing and territory planning.
- Experienced, strategic & innovative with demonstrated success with distributed B2B selling teams.
- Exceptional leadership, stakeholder management and communication skills.
- Bachelor’s degree in Business, Information Systems or a related field (MBA preferred)
If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.
Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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