Supply Chain and Logistics
Customer Excellence Coordinator
Address: Oldenburg Alle 1, Taastrup, 2630, Denmark
Job ID: R0218417
Location Type: Onsite
Supply Chain and Logistics
Address: Oldenburg Alle 1, Taastrup, 2630, Denmark
Job ID: R0218417
Location Type: Onsite
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Fresenius Medical Care Danmark A/S (FME DK) søger en Customer Excellence Coordinator til vores Customer Excellence afdeling i Høje Taastrup.
Du bliver en del af en stærk kultur med 24 dygtige kollegaer, som glæder sig til at byde dig velkommen.
Dine arbejdsopgaver
Håndtere telefonisk og elektronisk ordremodtagelse fra patienter
Opfølgning på daglige ordrer, indbound og outbound
Besvare forespørgsler fra sygehuse, patienter og teknikere via telefon og mail
Håndtering af returordrer samt kreditering
Pakke / afsende HD & PD udstyr, mindre dele og udlånsudstyr
Arbejde med GDP (Good Distribution Practice) relaterede opgaver
Du vil dagligt have en bred kontaktflade til bl.a. sundhedsfagligt personale og hjemmepatienter. Derfor er det vigtigt, at du kan sætte dig ind i denne verden, og at du som menneske udviser forståelse, ro og tålmodighed.
Din profil – du har/er
flere års erfaring med kundeservice og trives med at have kontakt med mange forskellige mennesker i løbet af en dag
en professionel indstilling der viser sig ved et højt kvalitetsniveau og en resultat og patient orienteret arbejdsstil; en empatisk tilgang til patienter og samarbejdspartnere, og du brænder for at hjælpe andre
meget detaljeorienteret, da du skal håndtere ordrer af varer til livsvigtige behandlingsformer
gode IT-kundskaber samt kendskab til SAP, gerne salgs- og leveringsmodulet
ikke skræmt af tal, statistik og databehandling
kendskab til GDP (God Distributions Praksis)
gode prioriterings- og koordineringsevner og er dygtig til at holde overblik
indstillet på en hverdag hvor dine arbejdsopgaver indimellem må omprioriteres med kort varsel
flydende i at tale og skrive på dansk og engelsk
Det er vigtigt, at du er en Team player og en ”can-do” indstilling, men også at du kan arbejde selvstændigt. Du har et højt drive og trives i en dynamisk hverdag. Hos FME DK er ingen dage ens. Vi har mange deadlines og et højt arbejdstempo, så det er vigtigt, at du kan bevare overblikket og trives med at arbejde under pres. Vi indgår desuden i en Nordisk Hub som indbefatter Sverige, Finland og Danmark og vi arbejder tæt sammen med Commercial Services afdelingerne I disse lande.
Vi tilbyder
FME er verdens største udbyder af produkter og serviceydelser til behandling af kronisk og akut nyresvigt samt immunterapi. FMC producerer dialyseudstyr til hospitaler og leverer også til patienter i hjemmebehandling.
Vi har en flad organisationsstruktur, og der stilles store krav til den enkelte medarbejders selvstændighed. Miljøet er præget af en åben, social og unik kultur.
Du vil få en alsidig og spændende hverdag i en international virksomhed, der giver dig mulighed for at få indflydelse på det, som berører din hverdag. Du får et grundigt introforløb, som blandt andet indebærer produktkendskab og undervisning.
Vi tilbyder en fast fuldtidsstilling med en attraktiv løn + pension, samt en engageret personaleforening, som arrangerer sociale arrangementer flere gange årligt.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
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