Sales Marketing and Communications
Customer Development Specialist
Address: Filinvest Coporate City, Alabang 18F AEON Center, Muntinlupa City, NCR, Philippines
Job ID: R0122904
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Job Description
Position description in detail:
1. Responsible for Nursing Schools and University, Review Center, and other organization similar who has BSN footprint/pool reach and expansion on promoting career opportunities with Fresenius Kidney Care and Asia Pacific Education Center as our training center.
2. Supports and ensures that Nursing Schools/University, Review Center, and other organization similar who has BSN footprint/pool reach targets are achieved through effective and efficient promotion of career opportunities and training program the company can offer to nursing graduates.
3. Provide program presentations and detailed information to the school Administrator, Dean of College, Nursing Students, Nursing Graduates, and other external key stakeholders.
4. Drive achievement of growth and market share objectives
5. Identify new Nursing Schools, Review Centers partnership opportunities
6. Implement marketing programs
7. Leads in the implementation of Career Talks, Webinars, and other collaborative learning activities in collaboration with APEC, Operations Manager, CEQ, and Talent Acquisition Team
8. Monitors Registered Nurse and BSN referrals from Nursing Schools/Universities, Review Centers, and other similar organizations.
9. Ensures achievements of monthly visit and call performance (reach and frequency); effective communication of program messages to stakeholders aligned to the marketing communication strategy; calling on the right Organization at the right frequency according to plan
10. Optimization of allocated marketing resources and excellent execution of marketing programs ensuring impact on resources
11. Develop and establish sustainable business rapport with stakeholders
12. Analyzes and provides detailed performance/recruitment reports, updates on project implemented and other business-related expenses, and all relevant business correspondence with the use of appropriate presentation tools/equipment
13. Ensures awareness, understanding, and practices FME Code of Conduct and other integrity and compliance guidelines and policies
Qualifications:
1. Graduate of any four-year course preferably in Business, Marketing, or Allied Medical Science
2. With a pharmaceutical background, preferably a Senior Medical Representative/Specialist Professional Healthcare Representative with 3 to 5 years of professional experience
3. A strong franchise among Nursing Schools/Universities or Review Centers is an advantage
4. Distinctive communication skills, especially in convincing and motivating colleagues, and customers, and good negotiation skills.
5. Thorough understanding of the need and methods to continuously improve the quality of services and processes
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN
Inpatient Services RN
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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