Credit & Collections Team Lead

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Your responsibilities:

• Managing the day-to-day activities of the Accounts Receivable team in alignment with Service Level Agreements.

• Providing support to Teams and the Transformation Team in project implementation when required.

• Acting as 1st level of escalation for responsible countries.

• Lead, manage, and mentor credit control teams , ensuring high performance.

• Provide training and development opportunities for staff to enhance their skills.

• Identifying opportunities for improving transaction processing efficiency with Credit

• Empower the Global Credit Policy in the relevant region and handle 1st Level escalations accordingly.

• KPIs and reporting to the EMEA Credit& collection Manager

• Preparation of regular updates for internal and external customers.

• Planning the development of Team members and monitoring their performance.

• Ensuring team compliance with requirements and deadlines.

• Monitoring debtor balances to ensure a reduction in debtors DSO,% Past due

• Monitor and review credit limits in compliance with the Global Credit Policy and make sure these credit limits are communicated with the relevant region.

• Monitor and advice on the local portfolio’s including the A/R report and communicate pro-active recommendations with ultimate purpose to minimize losses.

• Analyze regional debtors’ performance and provide insights to senior leadership.

• Manage escalated credit and payment issues from key customers in the region.

• Collaborate with local teams to address language, legal, and cultural differences in debt recovery processes.

• Support EMEA Manager to Prepare and present regular reports on DSO (Days Sales Outstanding), aging debt analysis, and cash flow forecasts.

Our requirements:

• Academic degree or equivalent diploma in economics / finance with major in Accounting or equivalent qualification / work experience

• Experience in supervising other core finance process, within complex, large volume environment, teams in shared services environment,

• Communicate effectively, at all levels, both externally and within the finance community

• Excellent social competence paired with persuasiveness and self-confidence, high level of energy and positivity based on a sincere personality

• Team Player with a strong drive to create positive work environment, able to motivate and empower employees and work with other cultures

• Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks

• Ability to think strategically and take qualitative decisions even under changing conditions or conflicting requirements

• Hight level of change, negotiation and conflict management skills

• Customer focus (internally) and management

• Manage and monitor performance against service level agreements

• Very good knowledge of SAP

• Strong understanding of accounting principles (IFRS)

• Excellent English language skills, fluency in the business environment (at least C1 level)

Our offer:

• Flexible working hours (start between 6:30 a.m. - 9 a.m.)

• Hybrid working mode (min. 2 days per week in the office)

• Private medical care in LuxMed,

• PZU life Insurance (voluntary insurance)

• Unlimited international travel Insurance (with a global range)

• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)

• Studies reimbursement (up to 50% of study reimbursement)

• Work abroad possibility (up to 30 days / year)

• Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)

• Holiday allowance (up to 800 PLN / year)

• Childcare refund (up to 900 PLN / year)

• Glasses and contact lenses reimbursement (500 PLN per year)

• Occasional gifts (e.g. 1st year anniversary gift)

• Office team building activities and events