Sales Marketing and Communications
Contract Coordinator
Address: Brownfieldlaan 15/001, Willebroek, Vlaams Gewest 2830, Belgium
Job ID: R0221360
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
At Fresenius Medical Care, we’re dedicated to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—guides everything we do. With over 125,000 people working across 3,700 dialysis centers and 39 manufacturing sites worldwide, we provide direct patient care through our Care Delivery network, develop and supply medical products, therapies, digital solutions via Care Enablement, and accelerate transformation through our FME Reignite strategy. Our values drive us: We Care for our patients, each other, and our communities. We Connect across teams and borders to deliver excellence together. And we Commit to doing things the right way, growing with purpose, and leading kidney care with innovation and compassion.
Global Commercial, a key sub-function within Care Enablement, plays a vital role in advancing Fresenius Medical Care’s mission to improve the lives of patients with chronic kidney disease. The team brings together Sales, Marketing, Global Sales Excellence, and Global Technical Operations, working collaboratively to deliver high-quality medical devices, technical services, and impactful commercial strategies across global markets.
Goal of function: As a Contract Coordinator for Belgium, you will be part of our Commercial Excellence department, working closely with a team of four Customer Excellence Officers as well as colleagues from the Sales Department and Tender Management, and reporting directly to the Head of Commercial Excellence for the BeNeLux region. In this dynamic role, we are looking for a strong, confident, and communicative team player who can take initiative, isn’t intimidated when things aren’t fully defined, and has a hands-on mentality, thriving in a fast-paced and evolving environment.
Your Responsibilities:
- Set up offers, administer contracts and validate prices within the established business framework
- Collaborate closely with the Sales Team on preparing offers and tender documents, managing the sales funnel and contract management tool, while assisting the Sales Analyst with reporting and supporting customer communication
- Support Customer Service by responding to customer queries and complaints, referring complex issues as needed to ensure appropriate resolution
- Contribute to the implementation of a CRM system (EDGE) to handle standard issues, escalate complex matters to management, and maintain accurate customer records
- Proactively inform customers about changes to products and services
- Collaborate with the Commercial Excellence team to identify and implement process improvements
- Ensure compliance with relevant external regulatory and internal policies to minimize business risk and uphold the organization's reputation
- Support operational reviews and contribute to the implementation of innovative processes to drive continuous improvement within the division or function
- Translate the (legal) content of contracts into concrete business services
- To be at home in many markets and enjoy acting as a strong and confident spider in the web
Your Profile:
- Bachelor or equivalent diploma (in Business Economics or equivalent)
- Over 3 years experience in the area of Customer Service, Sales/Business Administration, Inside Sales
- Native-level proficiency in Dutch and advanced and French English language skills (C1 level). Additional languages are a plus
- Proven ability to optimize work processes, driving continuous improvement
- Excellent IT user skills, including MS Office, CRM, SAP, and Excel
- You can translate (legal) contract content into concrete business services and are comfortable navigating multiple markets while staying grounded within the organization
- Professional experience in the pharmaceutical industry and/or medical technology is a benefit
- Experience with (European) tenders in a plus
Our Offer for you:
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.
Besides an informal working atmosphere where innovative ideas are valued, Fresenius Medical Care offers an excellent benefits package in accordance with the level of the position. Health insurance, Group's insurance, internet allowance, commuting allowance, the possibility to work from home (a part of the week). We encourage our employees to continuously develop themselves by facilitating training and courses.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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