Business Operations and Development

Continuous Improvement Operations Lead

Address: #67, Uttarahalli main road, Kengeri, Bangalore, KA 560060, India

Job ID: R0197959

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Job Summary: The Continuous Improvement (CI) Operations Lead will be a pivotal role within the GBS organization tasked with driving the CI strategy in respective GBS sites.  The role focuses on enhancing maturity of GBS operations through CI practices, facilitating value-driven initiatives, and building a robust CI community. The CI Operations Lead will work closely with the GBS Continuous Improvement Global Leader to implement strategic CI initiatives that enhance operational effectiveness, efficiency and deliver measurable CI culture

Key Responsibilities:

Support CI Practices Implementation:

  • Implement daily huddle meetings to ensure alignment and focus on key performance metrics.
  • Facilitate Value Stream Mapping (VSM) workshops to identify and eliminate inefficiencies in processes.
  • Lead ideation sessions to generate actionable improvement ideas and drive innovation.
  • Actively share and implement best practices across the GBS site and collaborate with other sites for cross-pollination of ideas.

Drive Quick Win Programs:

  • Promote Quick Win program in respective sites
  • Develop implementation plans for quick wins, track progress, and report outcomes to the GBS Continuous Improvement Leader.

Facilitate CI Events:

  • Support the planning, execution, and follow-up of CI events Quality Fest, World Quality week etc. to promote the importance of Quality and CI
  • Ensure active participation and engagement of all stakeholders during CI events.

Build and Sustain the CI Community:

  • Act as a CI ambassador, fostering a mindset of continuous improvement across all levels of the site.
  • Develop and maintain a CI network within the site to share knowledge, tools, and experiences.
  • Enable training, coaching, and mentoring to team members on CI methodologies and tools.

Support to measure and Report Progress:

  • Track and report on CI initiatives, ensuring alignment with organizational goals and objectives.
  • Work with stakeholders and project leads to publish value stories

Collaboration and Stakeholder Engagement:

  • Work collaboratively with site leadership, operations teams, and other CI Operations Leads across the organization to align on priorities and goals.
  • Communicate regularly with the GBS Continuous Improvement Leader to provide updates, seek guidance, and share insights.

Qualifications:

Education:

  • Bachelor’s degree in business, ideally in Finance. Six Sigma certification is a plus.

Experience:

  • Minimum of 7 years of experience in Finance operations, process improvement, or a related role.
  • Experience in working in Finance GBS is critical,
  • Ideal but not essential: Demonstrated knowledge and application of Lean, Six Sigma, or other CI methodologies

Skills and Competencies:

  • Strong facilitation and coaching skills to engage diverse teams.
  • Excellent problem-solving and analytical abilities.
  • Effective communication and interpersonal skills.
  • Proficiency in project management and change management practices.
  • Ability to work independently and as part of a team.

Attributes:

  • Passion for driving change and delivering measurable improvements.
  • Strong organizational and time-management skills.
  • Resilience and adaptability in a fast-paced environment.

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

Watch what empowers us.

Watch what empowers us.

Watch what empowers us.

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