Sales Marketing and Communications
Commercial Transformation Analyst
Address: 350 Merrimack St, Lawrence, Massachusetts, 01843, United States of America
Job ID: R0255538
Location Type: Remote
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
Role Summary
This role sits at the intersection of systems, process, and people—enabling commercial transformation initiatives through the administration and evolution of our core system platforms (CRM, CPQ, CLM). The Commercial Transformation Analyst partners directly with Sales, Commercial Excellence (CE), Marketing, and Development teams to define business requirements, translate them into technical solutions, and ensure successful delivery through testing, training, and adoption. This role requires strong technical fluency, project management discipline, and the ability to drive change management with clarity & confidence for our stakeholders.
Key Responsibilities
Platform Administration & Support
- Own administrative support for CRM (Microsoft Dynamics), CPQ, and CLM platforms
- Investigate, manage, and resolve user support tickets with a focus on root cause analysis
- Maintain system configurations, workflows, and data integrity
- Proactively identify opportunities for automation, simplification, and improved system performance
Business Partnership & Requirements Development
- Partner with Sales, Marketing, CE and other stakeholders to gather and define business requirements
- Translate business needs into functional specifications for Development teams
- Understand the ROI for the need; ability to visualize the upstream and downstream risks & benefits
- Communicate system capabilities effectively the first time, building trust with end users & increasing confidence
Project Delivery & Transformation
- Support CRM, CPQ and CLM migration efforts & enhancements through direct involvement & effective project management
- Manage timelines, priorities, and project milestones to achieve OTD and other core KPI metrics
- Identify and proactively address risks, dependencies, and system impacts across the ecosystem
Testing & QA
- Develop and execute test plans
- Lead or support UAT efforts & reduce preventable issues from later re-work
- Validate end-to-end workflows
- Ensure production readiness of system releases
Continuous Improvement
- Drive system adoption and user confidence
- Deliver 1:1 and small group training sessions when needed; coordinate with Training & Enablement to deliver effective adoption of job aids & user documentation
- Evaluate system changes for upstream & downstream impacts
- Recommend improvements to workflows and user experience
- Contribute to long-term system strategy
Qualifications & Skills
Required Experience & Core Capabilities
- 8-12 years in commercial systems, sales operations, or related field or a master's degree and 6+ years of experience
- Bachelors degree or advanced degree in a related field
- Microsoft Dynamics experience required; Strong SFDC background a major plus
- Experience with both CPQ and CLM platforms
- Experience in change management or commercial transformation initiatives
- Strong project management skills
- Ability to translate business requirements into technical solutions
Stakeholder Influence & Change Management
- Experience driving adoption and change
- Ability to influence without authority
- Strong communication skills articulating the 'how' and 'why'
Technical & Analytical
- Strong CRM technical fluency
- Experience with system integrations and data models
- Strong problem-solving skills
- Ability to create absorbable & effective documentation
- Comfort working directly with end users
- Comfortable working in a fast-paced, dynamic environment
Tools & Platforms
- Microsoft Dynamics (CRM)
- Salesforce (SFDC)
- CPQ Software
- CLM Software (e.g., Conga)
- Healthcare Databases (e.g., Definitive, IQVIA, etC)
- Microsoft Suite –Strong Excel background
The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.
If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form (smartsheet.com)
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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