Clinical Services Initiatives Manager (Remote)

PURPOSE AND SCOPE:

In collaboration with Clinical Services Initiatives management team and in partnership with other Clinical Services staff members, implements programs and services that produce measurable improvements in processes and practices. Supports strategic and operational plans that build upon the present Clinical Initiatives Program. Manages the implementation of the pertinent program as assigned while acting as subject matter expert. Supports the implementation and coordination of Clinical Services Initiatives programs. Participates in developing a culture of innovation, as well as in identifying opportunities and initiatives to enhance the Clinical Initiatives department strategic alignment with organization and Medical Office initiatives. Supports strategic and operational plans that build upon the present Clinical Initiatives Program to ensure continued innovation and world renown approaches to Clinical Services Initiatives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provides guidance and subject matter expertise to ensure the effective delivery of quality patient care, and enhanced patient outcome ensuring the Medical Quality Agenda achievement of FKC Quality Standards, throughout the organization.
• Facilitates clinical initiatives as determined by Leadership and aligned with the Medical Quality Agenda.
• Provides overall support to the Managers within Clinical Initiatives regarding all pertinent activities and issues relating to clinical quality. Provides informal feedback on an ongoing basis and formal feedback in the form of the annual performance evaluation.
• Conducts site visits to review clinical practice as necessary.
• Collaborates with field, Clinical Service and other departmental personnel to effectively meet clinical and operational company goals.
• Utilizes knowledge regarding technology and the operation of equipment to assist Clinical Services Initiatives team in developing procedures and implementing and communicating new initiatives to the field.
• The position and department will participate in the development CS Initiatives to provide FHP/FKC stakeholders with actionable information on the development of current and potential future clinical interventions for beneficiaries enrolled in value based plans like ESRD Seamless Care Organizations (ESCOs), Medicare Advantage Special Needs Plans and other risk bearing arrangements.
• May oversee pharmacy initiatives related to facility operation efforts through subordinates to ensure pharmacy achievement of pharmacy related goals
• Participates in the evaluation of and modifications to the information systems.
• Supports the broad activities of the business unit(s) through the interpretation, application and implementation of company-wide policies and processes appropriate to the functional area(s).
• Maintains expertise on Fresenius Kidney Care structure, policies, procedures regulations etc. in order to provide leadership, guidance and direction to drive initiatives through the organization and responds to numerous questions, events and unforeseen problems coming from all avenues of the organization.
• Performs other related duties as assigned.

Addendum – Manager, Clinical Deployments

This role supports the successful implementation of enterprise clinical initiatives across diverse care environments. Reporting into the Clinical Initiatives leadership team, the Manager is responsible for coordinating deployment activities, facilitating cross-functional alignment, and ensuring initiatives are executed consistently with measurable outcomes.

Key Responsibilities

• Support the planning and execution of clinical deployments in through coordination among Nursing & Clinical Services, Operations, ITS, Global Medical Office, and other stakeholders.
• Coordinate readiness tasks, maintain deployment documentation, and track key milestones to ensure timely delivery.
• Monitor progress, escalate risks, and help resolve barriers to keep implementations on track.
• Maintain clear communication with stakeholders through regular updates and deployment tools.
• Contribute to ongoing process improvement by identifying ways to streamline execution and strengthen team collaboration.
• Act as a liaison to field teams, reinforcing change management and supporting local adoption efforts.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position requires approximately 10% to 20% travel.

SUPERVISION:

• None

EDUCATION AND REQUIRED CREDENTIALS:

• Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience

EXPERIENCE AND SKILLS:

• Minimum 5 years of Dialysis/Nephrology experience.
• Exemplary Customer Service
• Collaboration and relationship development
• Proficient in Microsoft Office365 applications: Outlook, Excel, Word, PowerPoint, Teams, etc.
• Project or case management experience preferred, yet not required.
• Must exhibit leadership skills and be able to collaborate with clinic staff.

• Understanding of renal disease process and current management practices.
• Proven organizational skills
• Excellent written and verbal communication is necessary.
• Excellent and professional telephone skills.
• Ability to function as a part of an integrated team.
• Ability to develop positive relationships with patients, families, physicians, staff, and other disciplines.
• Must be self-motivated, organized, and able to plan a diversity of activities, and work independently.
• Able to follow oral and written communication, as well as communicate information to individuals or groups with varying levels of education.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity 

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.