Clinical and Patient Services
Clinical Executive, PD
Address: Axis Technology Centre, Petaling Jaya, Petaling Jaya, Selangor 46100, Malaysia
Job ID: R0199063
Clinical and Patient Services
Address: Axis Technology Centre, Petaling Jaya, Petaling Jaya, Selangor 46100, Malaysia
Job ID: R0199063
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Our Company
At Fresenius Medical Care, we are global leaders in renal care and lifesaving innovation. Our mission is clear: to create a future worth living for patients worldwide, every day. With our pioneering products and therapies, we support people living with kidney disease — improving outcomes and enhancing quality of life for millions.
As part of our Malaysia team, you’ll be working at the heart of that mission, helping healthcare providers deliver world-class care in hemodialysis and chronic kidney disease treatment.
Why Join Us?
From strategic partnerships to market innovation, you’ll be at the forefront of delivering solutions that improve the lives of patients worldwide — and fuel the success of a global healthcare leader.
Be Part of a Purpose-Driven Global Leader – Contribute to a company that transforms lives through innovation in renal therapies and services.
Make a Tangible Impact – Your work supports better patient outcomes and access to critical care.
Grow with Us – Access robust training, leadership development programs, and international career paths.
Earn with Purpose – Competitive base salary, attractive incentives, and performance-linked bonuses.
Role:
To support Business Manager, PD (Peritoneal Dialysis) Business Unit & territorial requirements, to ensure excellence in service in all areas of accounts (Hospitals, PD units & wards).
To provide ongoing, close support to all accounts in the territory.
Promote and sell medical equipment, consumable products to government, private and NGO sectors, able to develop long term business relationship with existing and potential clients.
Initiate, coordinate and execute funding applications for patients.
Attend business reviews on periodical basis to review accounts & territory performance.
Identify new business opportunities, customers, markets and potential products.
Manage other administrative tasks that will be assigned based on the business and department needs from time to time (inventory, database, competitor analysis among other key tasks).
Organize/coordinate events/talks/seminars to customers/patients/clients.
To maintain highly respected relationships, within & outside the organization.
To develop and support education programs & provision of clinical and product training to patients/customers in hospitals or at patient’s home.
To conduct home visits at patient’s home to ensure adequate follow up of their condition and therapy application.
To report patient’s condition to the nephrologist and nursing team upon completion of each patient visit/assessment on time.
To provide advice and guidance to patients who require dialysis reimbursement in ensuring patient has uninterrupted dialysis treatment.
To ensure effective coordination between account’s nursing team, customer services and logistics for timely & reliable home-care service & support.
To provide on-call support during and after office hours (after office-hours support will be based on clinical roaster).
To support patient care during high workload period or the absence of the other team members.
Any other tasks, support and territories as deemed required.
Essentials:
Current state registration as a Registered Nurse
Preferably with renal nursing experience, particularly in Peritoneal Dialysis
Diploma or Bachelor’s Degree in Nursing
Post-basic qualification in a related field is an advantage
Strong communication skills with proficiency in English and Bahasa Malaysia
Excellent interpersonal skills with the ability to engage effectively with patients and teams
Confident, self-motivated, and professional with a pleasant demeanor
Demonstrates agility in handling diverse responsibilities and planning tasks
Able to initiate, plan, and lead service and team meetings
Willingness to travel extensively and provide after-hours and weekend support as required
Must own a car and possess a valid driving license
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
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