Clinical Executive, PD

Role summary:

Reporting to the Business Manager, PD (Peritoneal Dialysis) Business Unit - the function of Clinical Executive (CE) is to ensure excellence in the delivery of service & ensure patients and customers are confident in the clinical application of our dialysis products.

To achieve this, you will also provide general account management & ongoing support, to ensure all services provided are of the highest quality. You will partner with interdepartmental team to deliver effective training programs to our patients and customers, in the safe and effective application of Fresenius Medical Care products.

In addition, you will assist in the preparation/ management of project timelines & support FME business requirements. Due to the nature of business in the region, extensive travelling will be required.

Responsibilities:

• To support Business Manager, PD (Peritoneal Dialysis) Business Unit & territorial requirements, to ensure excellence in service in all areas of accounts (Hospitals, PD units & wards).

• To provide ongoing, close support to all accounts in the territory.

• Promote and sell medical equipment, consumable products to government, private and NGO sectors, able to develop long term business relationship with existing and potential clients.

• Initiate, coordinate and execute funding applications for patients.

• Attend business reviews on periodical basis to review accounts & territory performance.

• Identify new business opportunities, customers, markets and potential products.

• Manage other administrative tasks that will be assigned based on the business and department needs from time to time (inventory, database, competitor analysis among other key tasks).

• Organize/coordinate events/talks/seminars to customers/patients/clients.

• To maintain highly respected relationships, within & outside the organization.

• To develop and support education programs & provision of clinical and product training to patients/customers in hospitals or at patient’s home.

• To conduct home visits at patient’s home to ensure adequate follow up of their condition and therapy application.

• To report patient’s condition to the nephrologist and nursing team upon completion of each patient visit/assessment on time.

• To provide advice and guidance to patients who require dialysis reimbursement in ensuring patient has uninterrupted dialysis treatment.

• To ensure effective coordination between account’s nursing team, customer services and logistics for timely & reliable home-care service & support.

• To provide on-call support during and after office hours (after office-hours support will be based on clinical roaster).

• To support patient care during high workload period or the absence of the other team members.

• Any other tasks, support and territories as deemed required.

Requirements:

 Essentials:

• Registered Nurse - Current State Registration.

• Good command of English Language and Bahasa Malaysia with exceptional interpersonal & communication skills.

• Ability to initiate, prepare & conduct Service and team meetings.

• Self-driven and self-motivated, confident and possess pleasant personality.

• Agility in role, responsibilities & planning.

• Willing to travel extensively and provide out-of-hours service, including weekends.

• Required to have own car and valid driving license.

• Ability to apply administrative IT skills in daily activities, such as Windows applications - Word, Excel and PowerPoint

•      

•     Desirable:   

• Renal nursing experience (Hemodialysis/Peritoneal Dialysis)

• Relevant post basic qualification

• Demonstrated commitment to quality improvement initiatives.

• Knowledge of adult learning and prior educator experience.

• Language skill: Mandarin, Tamil and other dialects used in Malaysia