Clinical and Patient Services

Clinical Consultant

Address: 8740 Orion Pl, Columbus, OH 43240, United States of America

Job ID: R0181369

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Job Description

This position is located in Ohio.

PURPOSE AND SCOPE

The Clinical Consultant has a key role to play as part of the Sales and Marketing organization. The right candidate will be responsible for maintaining and improving customer relationships, with a focus on enhancing revenue in select existing and new accounts. This individual will need to have a strong clinical background and understanding, with the ability to develop a Center strategy as well as influence senior leaders and stakeholders associated with the respective accounts. A proven track record of excellence in customer relations, as well as the ability to build and execute on strategic plans will be essential.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Clinical Consulting:

  • Assessment of facilities and implementation of a plan for training and continued improvement utilizing holistic account principles and business models.
  • Displays understanding of various staffing models and requirements. Incorporates knowledge of nursing demands and facility productivity in improving financial outcomes.
  • Ability to interact with and motivate nursing staff ancillary staff as well as mid-level and senior level leadership to accomplish common goals.
  • Mentoring of CEs to improve knowledge base and facilitation of the consultative process.
  • Ability to create customized growth plans for a facility or group of facilities to maximize patient outcomes and financial success, execute and follow up on the progress with customers.
  • Assist in quality improvement and instruction on managing patient outcomes.
  • Guide the customer on ways to successfully market their program.
  • Work collaboratively with NxStage area and regional account executives to develop strategic account planning and targeting; to ensure teamwork and proper allocation of nursing resources.

Nurse Training:

  • Effectively Train and motivate nursing staff to be successful training and maintaining patients
  • Move an organization from New Start or restart to a highly successful regularly training program. Provide support and assistance in the development of new programs (organization, quality tracking, systems, processes)
  • Effectively train nursing staff on HHD therapy concepts and practical applications
  • Provide information to physicians to support prescription and method selection
  • Identify priority accounts to engage and develop
  • Ability to describe the center, PD and HHD economics and how this impacts a centers revenue and profitability, ability to outline the operational drivers that impact the same economic drivers for the center - Identify improvement areas in facilities to positively impact profitability
  • Ability to communicate regulations and policies (National, Regional, and Facility)
  • Plan and implement regional educational sessions as necessary (basic, advanced) for nurses and patients.
  • Maintain clinical competency through nephrology literature, meetings, NxStage products and services and their clinical application.
  • Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Significant travel required (up to 70%).

EDUCATION

  • RN Required, BSN Preferred
  • B.S./B.A. or equivalent Preferred
  • MBA Preferred

EXPERIENCE AND REQUIRED SKILLS     

  • 5+ years of sales and/or 5+ years of Clinical Education in the dialysis industry
  • Very strong interpersonal skills.
  • Self-starter, energetic, with an infectious, positive, can-do attitude.
  • Located for easy and short travel to target accounts.

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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