Medical Affairs
Clinical Apllication Specialist
Address: 7th & 8th Floor, SAS Tower-B, Medicity, Sector 38, Gurgaon, HR 122001, India
Job ID: R0179250
- Overview
- Job Description
- Success Profile
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Job Description
Roles & Responsibilities
• Works as a Clinical Solutions Consultant with the Critical Care sales team – providing the required pre-sale product demonstration (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sale objectives for their territory and align with the organizational objectives
• Collaborate with Product Managers to devise the clinical strategy including CMEs (Continuous Medical Education) planned monthly/yearly activities for key customers, clinical assessments, user acceptance, ongoing customer clinical engagements to ensure successful market execution and implementation
• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
• Acts as a clinical resource for sales and account management teams. Provide up-to-date information regarding education and in-service
• Provides potential leads for new products, opportunities and customers to the sales team that are uncovered during product demonstrations, evaluation and training
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
• Use market and product knowledge to assist sales team in developing sales, marketing, and customer service strategies
• Provide feedback to product / marketing management with information on reference sites, system performance, competitors’ products, customer reactions and effectiveness of sales arguments, etc
• Provide clinical value addition, Therapy upgradation for better patient safety and better patient outcomes, problem-solving/troubleshooting support to customers and work together with service engineers to resolve clinical-related issues, as well as escalate to regional for help needed in unresolved issues.
• Provides telephone clinical/technical support to customers
• Develop and maintain relationships with customers and be prepared to adequately handle their queries
• Keep oneself updated with the medical knowledge in the field of CRRT/RCA/Heart & Lung
• Create and execute training programs for the external and internal customers
• Attain training through organization resources and become the Product Application Specialist
• Constantly work towards enabling the skill and knowledge level of the sales team to be able to engage the Customers clinically.
• Work alongside the Sales team regularly to mentor them towards upscaling the skill and give feedbacks to all the relevant stakeholders.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN
Inpatient Services RN
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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