Sales Marketing and Communications
Business Development Manager - Critical Care - Gurgaon/Mumbai
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Job ID: R0251019
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
Role Overview
The Business Development Manager – Critical Care will lead a team of Product Specialists across the assigned region, driving revenue growth, therapy adoption, and market development for Fresenius Medical Care's Critical Care portfolio. This is a player-coach role, one that demands strong people leadership, commercial acumen, and the clinical credibility to engage meaningfully with ICU stakeholders at a senior level. The BDM will be the primary bridge between field execution and organizational strategy in the region.
Broader Responsibilities
Revenue Leadership: Own and deliver the regional revenue target for the Critical Care portfolio. Drive a culture of consistent performance within the team through structured pipeline management, account prioritization, and disciplined territory coverage. Identify and unlock high-potential accounts that individual contributors may be underleveraging.
Team Management & Capability Building: Lead, coach, and develop a team of Product Specialists. Conduct regular joint field working, performance reviews, and structured coaching conversations. Assess individual capability gaps and work with the training and HR teams to address them systematically. Build a team that is commercially sharp and clinically credible.
ICU & Critical Care Ecosystem Ownership: Develop a deep understanding of the regional critical care landscape - key hospitals, therapy adoption patterns, competitive dynamics, and influential clinicians. Engage directly with senior intensivists, heads of critical care, and hospital procurement leadership to build FME's institutional presence.
Strategic Account Oversight: Oversee account planning across all key hospitals in the region. Ensure Product Specialists have robust, actionable account plans and hold them accountable to milestones. Step in personally for high-stakes negotiations, tender submissions, and relationship-critical engagements.
Market Development: Drive therapy expansion beyond existing accounts — identifying new hospital segments, emerging ICU setups, and underpenetrated geographies within the region. Work with the marketing team to execute regional initiatives aligned to national strategy.
KOL & Institutional Engagement: Build and manage a regional KOL network across nephrology and critical care. Support the development of advocacy programs, clinical symposia, and peer-to-peer education initiatives that strengthen FME's therapy leadership in the region.
Market Intelligence & Reporting: Synthesize regional market insights — competitive activity, pricing pressures, therapy trends — and feed them into the national team's planning process. Maintain accurate and timely reporting on team performance, account status, and pipeline health.
Key Deliverables
- Regional revenue target achievement - quarterly and annual
- Team productivity metrics: revenue per specialist, account coverage, new account additions
- Therapy initiation and utilization growth across key ICU accounts
- Joint field working frequency and coaching output per team member
- Regional KOL engagement — mapped, active, and advocacy-oriented
- Accuracy and timeliness of pipeline and performance reporting
Expectations
People First, Consistent Growth: The BDM must genuinely invest in the growth of each team member while holding a non-negotiable standard on commercial delivery. Coaching conversations should be as natural as business reviews.
Escalation & Problem Solving: Act as the first point of escalation for customer issues, supply concerns, or competitive threats in the region. Resolve with speed and ensure learnings are shared across the team.
Cross-functional Partnership: Work closely with Technical Service, Clinical, and Marketing teams to ensure integrated execution in the region. The RM is the regional face of FME - not just for sales, but for the full customer experience.
Ownership Mindset: Run the region as a business owner would with discipline in resource allocation, and a long-term view on account and relationship development.
Ideal Profile
- Graduate in Life Sciences, Pharmacy, Biomedical Engineering, or related discipline; MBA preferred but not mandatory
- 12-15 years of total experience in medical devices or critical care MedTech, with at least 2–3 years in a people manager role
- Prior experience in ICU-facing commercial roles — CRRT, hemodynamics, ventilation, or similar therapies strongly preferred
- Proven track record of delivering regional revenue targets while developing team capability
- Strong communication, stakeholder management, and negotiation skills
- Willingness to travel 50–60% within the assigned region
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
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We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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