Business Support
Associate Support Tech - Hemodialysis
Address: Headquarters, Waltham, MA 02451, United States of America
Job ID: R0184158
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Job Description
PURPOSE AND SCOPE:
The Associate Support Technician provides technical support on diverse customer telephone inquiries of applicable devices within the assigned areas of responsibility. The incumbent effectively communicates operational and technical support to diverse audiences on a routine basis. In this capacity, the Associate Support Technician provides outstanding customer service through effective and timely communication.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Use effective customer service to address / resolve issues related to hemodialysis machines; familiar with equipment.
- Ensure data accuracy and integrity through the documentation process of all customer contacts in applicable systems.
- Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
- Establish and maintain strong working relationships with teams, management and/or customers through in-depth understanding, interpretation and application of established company policies and procedures during all customer interactions.
- Possess a solid understanding of hemodialysis machines and functionality.
- Support the assigned function(s) through active participating in cross-divisional team meetings as required.
- Assist with various projects as assigned by direct supervisor.
- Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be available for inclusion in a rotating 24-hour call coverage schedule.
- Must be available to work overtime as required.
- Occasionally lift and/or move up to 30 pounds.
- Travel may be required.
EDUCATION:
- High School Diploma required; Associate's Degree desirable; or equivalent experience
EXPERIENCE AND REQUIRED SKILLS:
- 2 - 4 years' as a Technician or related experience.
- Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred.
- Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications.
- Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
- Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact.
- Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN
Inpatient Services RN
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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